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JLL Nine Elms

A selection of reviews/testimonials by highest rating
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1.00 /5

As a landlord, we found Mann canterbury very difficult to work with. The prices for maintenance were extortionately high and the communication broke down almost completely once they knew we decided to join another agent to manage our property. The branch manager would not handover the paperwork in “good time” to help smooth over this transition process because he just wanted to be difficult. We had work done to our property in August 2022 (contractor organised by the branch manager) and did not get an invoice until May 2023. Some of the charges were incorrect for example Mann had stated they had replaced our kitchen worktop but instead just repaired it and charged us for a new one. We were also quoted £340 for two bathroom basin taps, which costs less than £20. The £180 charge for “servicing” our conservatory door lock was only to oil them as confirmed by our tenant. Work was also done to our property without our authorisation and subsequently charged for it. When we raised this with the portfolio manager, they did not accept responsibility. We have now joined a new agent to manage our property in Canterbury and are much happier. Mann countrywide have let us down completely and would never go back to them under any circumstance and cannot trust them to do right by my property.

Reply from agent

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

Contact details
Sales Phone:

0203 147 1333

Sales Email:

Kyle.Spence@eu.jll.com

Lettings Phone:

0203 147 1333

Lettings Email:

daniel.turner@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Our team

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Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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