JLL Nine Elms

Would give 0 stars if I could - these people SCAM you for money, especially students. You pay the deposit in cash and they word their way around it in the contract/tenancy agreement to look like you have never paid a deposit and therefore owe you nothing. When our tenancy was coming to an end, the estate agent came round and I had been working a long night shift and my room was shut as I was asleep due to getting back at 9am, he was banging on my door and although I couldn't hear anything he was trying to impress the girls he was showing by making rude comments about me saying i'd been up all night with a boy (completely untrue btw!!!) and proceeded to bang on my door until I woke up in a fright. Honestly they need to be closed down, if you go through them do it as your own risk - they steal money and make the whole renting process horrible. I am currently in touch with a property ombudsman to sort out the deposit for me and my other roommates. BEWARE !!!!!

This agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their …

A truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student! They lie, convolute things, and they are lazy. …

If I could rate 0 stars, I would. My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples. No heating for 3 months Broken washing machine Broken microwave Broken dishwasher Hole in backdoor Front door inaccessible Rotten hole in utility room Most furniture broken All of these problems were fixable. Staff from Mann took over a month to fix each issue, especially the heating (3 months). Staff make promises they cannot keep and make it extremely difficult to get things done unless there is monetary incentive on their behalf. Would never use this letting agent again. Save yourselves the hassle.

I was going to wait until the end of our student tenancy to review Mann but I am certain the service will never improve, so why would I wait? Mann Lettings will consistently let you down. I don't know whether it is because we are students that we do not get a good service, but if I could give them zero stars, I would. The staff lie to you, the staff contradict each other, the staff make promises they can't keep. No one seems to know what is going on - and that's just the letting agents. Hussam Nurie is the best thing to happen to the company, but there's little he could do for their reputation. Mann Prop - the organisation that is MEANT to look after you and the repairs in your property - are abysmal at best. 6 months in the property and we still have a front door that does not always shut properly and missing panels in our garden fence allowing people to just wander on to the property. We were without a washing machine for a month and nearly scammed into thinking we would have to wait another 6 months (luckily I kept the quoting guys number). The most recent drama is Mann Prop's belief that water leaking from a light socket is "not an emergency" and have left it for two months for the ceiling to fill up. My roommates and I have gone out of our way and spent our own money to fix issues in the house, to replace broken items in the house. Stay away at all costs.

Totally useless, they delay payment, mess up inventories. Lots of young people working for them with no sense of professionalism and obligation. Rude when you confront them and frankly, more of a problem than a solution. One of the worst services in Canterbury, beware of their promises before signing up with them, they are full of it. They don't care.

I'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business. The agent didn't even show up to the house viewing we booked. I even called two hours ahead of time to confirm it was still on at the same time! What kind of joke is this?! Waited 20 mins, called their office. Said they would call back soon when they figure out what's going on. 40 mins pass by, no one called. I had to chase them up about it. Talked to someone else, they have no idea where or what their colleagues are up to. Then they try to tell me the appointment was actually 30 mins earlier than it was "booked"... nice try shifting the blame onto me. Their office is a 5 minute walk from the property!! Yet they made no effort to rectify this mistake they made. Three different people, not a single apology. Said they would call back later the same day when they could arrange another viewing. Can you guess what happened? THEY NEVER CALLED. What a surprise. Thank you so much for wasting 3 hours of my afternoon! I thought that maybe I was just unlucky.. then I saw the other reviews. Seems like this is a recurring issue! Good job! (sarcasm). "We have a new team in place now at the branch to ensure that these issues never happen again." - taken from a reply they posted to a different unhappy customer. Confirms that they are liars.

STEER CLEAR AT ALL COSTS 3rd letting agent I've used in Canterbury and definitely the worst, disgusting lack of care for tenants, horrendous customer service, refusal to return deposit without legal time frame, consistent breaches on contract in other areas, they automatically assign you to Spark energy, handing over personal details without consent. Complete lack of communication, always the clients expected to do the chasing and monumentally slow at resolving any issues that arise.

After coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would …

Abandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, indolent, incompetent or just feckless I shall never know until someone deigns to call me back. They may be brilliant estate agents, I have no way of determining whether they are or not, but I do know that they are hopeless communicators.