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JLL Nine Elms

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Following an abrupt and quite shocking phone call from this office manager, well call him P. So, What I am assuming was meant to be a 'quick update' phone call about a question I had left on the answer machine.. turned into a heated conversation about the 1 start review I had left on Google and nothing to do with the property at all... Rather childish and petty I may add too. Adding several mentions about HIS rating, asking me to change my star rating to what I think is appropriate... soo... since this is a public forum and I have the right to my own opinion, I have decided to comment and leave a review and leave his start rating at 1.. but to comment and share my experience. First of all light harassment and bullying comes to mind. But that's just my opinion.. This office and who it is run by lacks appropriate communication skills and most importantly customer service skills regardless of if you are a tenant or a landlord. Arrogant and rude when it comes to telephone manners and it's as if they have better things to be doing then answering your customer queries or issues you may have( if they answer the phone that is). But pop into the store and they are as nice as pie to your face.. makes you wonder what's actually going on..!

Reply from agent

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

Contact details
Sales Phone:

0203 147 1333

Sales Email:

Kyle.Spence@eu.jll.com

Lettings Phone:

0203 147 1333

Lettings Email:

daniel.turner@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Our team

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Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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