11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE, London, UK, E14
A selection of reviews, highest rated first. Not every review may be shown.
Very unprofessional property managers (Olga Nimet), sending you details for transferring the name on the bill accounts only after you have moved out, purposefully keeping your deposit on hold for months after you have moved out for very …
Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as fair wear and tear but they didn’t agree and withheld from our deposit. Took 3/4 weeks to get part of our deposit back and not a small sum. Trying to claim £20 for a mark on a wall that can barely be seen from the inventory report with no receipts to back up replacing anything. Needless to say we are disputing everything with TDS for the first time ever as tenants but for £128 you’d think the Landlord could repaint a wall when the property is several years old or for items marked as fair wear rather than getting into disputes with tenants that paid nearly £3k a month to rent from you. Avoid if you can! Karl Zheng and Tiffany are both very unpleasant to deal with and stressful from start to finish. Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities? Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat. Not good enough!
Very poor experience of letting with this agency, they have withheld the deposit for over 4 weeks whilst confirming deductions of £158 and then illegally attempted to withhold the balance until I provide proof that the utility accounts had been settled, which is entirely incorrect.
Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!
Yesterday was the first day we had to move into the new apartment but it's impossible to live in that apartment right now. check in had to be done at 12pm (my girlfriend at 11: 57am was downstairs but from the agency they told us that …
please do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this, the apartment is constantly light and we are unable to sleep. considering the …
Second year renting from JLL. Vey disappointed this time. After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair! Despite the fact that all the sufficient and strong evidence has been …
JOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such …
The staff in this office are very rude and discriminatory. I would recommend that you choose an agent only after looking at their character. …
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
Website: http://residential.jll.co.uk/
