I was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their …
JLL Canary Wharf
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE, London, UK, E14
Claimed branch
4.7
946 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
I strongly do not recommend JLL. Months of delays to fix problems, paid bills double and refused to refund us (8 …
Reply from JLL Canary Wharf: Dear Aleksandra,
After looking in to this case we can see that Suth Lucian Canbert has sent a … More
I’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. …
Reply from JLL Canary Wharf: Dear Chris,
After looking in to this case we can see that Suth Lucian Canbert has sent a … More
property management ignoring us which is insulting considering the high rent on the property. Unable to sleep due to faulty blinds which is an easy fix but property management are refusing to deal with the issue after 4 months.
Reply from JLL Canary Wharf: Hi there,
I am sorry to read your comments here. Could I please ask to get in touch with me on Joana.Ferreira@eu.jll.com with more details?
Thank you,
Joana Ferreira
Property Management Team Leader
Initially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation. The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.
Reply from JLL Canary Wharf: Dear Rushdi, Thank you for your feedback and we are disappointed to hear you have been unhappy with the service you have received. I would like to have a look in to this issue, could you please get in touch with me on Joana.Ferreira@eu.jll.com with more details? Many thanks, Joana Ferreira Property Management Team Leader
Poor
Reply from JLL Canary Wharf: Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
Cannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Reply from JLL Canary Wharf: Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
JLL told me that my deposit has been released and will be processed in 5 working days but 9 working days have passed and still haven’t received my deposit back. …
Reply from JLL Canary Wharf: Dear Mantas,
I’m sorry to have read your comments. We are aware of your matter and action has … More
I’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. Even got charged for late fees on a utility bill that JLL are supposed to be managing (their mistake, I pay). I wouldnt recommend at all.
Reply from JLL Canary Wharf: Dear Chris,
After looking in to this case we can see that Suth Lucian Canbert has sent a formal response to your complaint and is looking after this matter. If you have any questions or comments in the meantime please do not hesitate to get in touch on Suth.luciancanbert@eu.jll.com.
Thank you,
JLL
Unprofessional and inhuman property manager. The property manager doesn't care about the tenants of the apartments they manage. They don't provide any service. Simple email response takes about two-three weeks, so to fix a simple problem …
About JLL Canary Wharf
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
Website: http://residential.jll.co.uk/
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