11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE, London, UK, E14
A selection of reviews, highest rated first. Not every review may be shown.
Whilst the letting agents are friendly and responsive, the property management team are not. As soon as we secured our tenancy agreement we were rushed out the door and left with a plethora of maintenance and health + safety issues with the …
Most unprofessional service of all our local estate agents. Having bought numerous houses over the years for rent the only estate agent I haven’t managed to secure a property through is Michael Poole. In my opinion they actively encourage price wars and gazumping. Over the last 12 months I have had 3 offers on 3 separate houses accepted on the understanding that they were taken off the market, only to receive notification within a day that higher offers had been accepted and asking if we would like to increase our offers. So be careful and very cautious and don’t get over exited thinking you have secured your new dream home as there maybe a sting in the tail round the corner
Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.
Very bad customer experience with money held back, constantly relying on the longest possible period to refund any money. This seems to be in line with most real estate agencies anyway, can't wait for these to be disrupted with new players that actually care about their tenants making them a living.
Very disappointing experience with this agent - tried to arrange a viewing of two properties with them, they take your details and never call back. Will not waste my time in the future for a properties advertised by them
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
Website: http://residential.jll.co.uk/
