Skip to content

JLL Canary Wharf

11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE, London, UK, E14

Claimed branch
4.7 946 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Nicole C Google

JLL Canary Wharf is the most UNETHICAL property management I have ever encountered. My property manager was Zoe Chen. AVOID JLL AT ALL COSTS! After moving out, JLL has been holding my full deposits for 2 months, claiming that the …

Reply from JLL Canary Wharf: Dear Nicole, we would like to investigate the comments within your review but are unable to locate you. Please contact Jo.Ferreira@jll.com who will look at this thoroughly for you. Many thanks
MAx Google

bad service

Reply from JLL Canary Wharf: Hi there, We're are sorry to see your 1 star rating here. We could not locate your on our … More
Ergun Serce Google

Modern day fraudsters. They are never impartial and always side with the Landlord, however when moving into the property they treat you a different way. They kept hold of my deposit through pettiness, it took me over 3 months to get it back. BEWARE OF THE FAKE REVIEWS !!!

Hyunjee KIM Google

I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to …

Reply from JLL Canary Wharf: Dear Hyunjee, we're sorry to read your comments and I would like to help you to solve the issues you have mentioned above. If you would like to discuss this further please do get in touch on Jo.Ferreira@jll.com. Thank you, JLL
YOLO Google

Extremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. …

Reply from JLL Canary Wharf: Hi there, we are sorry to read your comments here. After checking our records we can see that above mentioned issues have been looked at and if you need any further assistance please do not hesitate to get in touch on Paige.Waller@jll.com. Thank you, JLL
Autone Leouffre Google

I am extremely disappointed with JLL's service. We vacated our premises in January 2024, provided all necessary bills and proof of payment, yet they are still holding our deposit. They keep making excuses about the utility provider, which …

Reply from JLL Canary Wharf: Dear Autone, I am really disappointed to read your comments here and I am keen to review what went wrong on this occasion. If you could please get in touch on Jo.Ferreira@JLL.com to discuss this further. Thank you, JLL
Hwang Jason Google

Totally joke. Go kight frank!!!!

Reply from JLL Canary Wharf: Dear Hwang, we're sorry to see 1 star review here, we were also trying to locate you on our data base and since we couldn't please do not hesitate to get in touch and discuss this mater further. … More
Evgenii Manaev Google

Sending junk to my home address without my permission

Reply from JLL Canary Wharf: Dear Evgenii, we're sorry to read your comments here. We have tried to locate your on our data base and unfortunately were unable to. If you would like to discuss this further can you please get in touch on … More
Rachael M Google

Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as …

Reply from JLL Canary Wharf: Dear Rachel, We are sorry to read you 1 star review here, after looking at our records we can … More
Khalid qaz Google

Unfortunately A very bad experience with Adam Garson. We agreed on viewing 2 days ago. The next day he told me the apartment is let and cancelled the appointment one hour before the appointment! He told me you can go the building at said …

Reply from JLL Canary Wharf: Dear Khalid, We are sorry to hear that your experience with us didn’t go as planned. If you … More

About JLL Canary Wharf

Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.

Website: http://residential.jll.co.uk/

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Royal Institution of Chartered Surveyors

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms and conditions