JLL Canary Wharf

Renting: Thank you Rico for showing me the right flat at the right time. After not having found one for a long time, Rico was able to find exactly what I was looking for. He is very professional and nice. Maintenance: The Property manager, despite her huge efforts and level of care, put me through a difficult experience when I needed maintenance. According to what my property manager said my landlord seemed offensive against me without knowing me. I am a professional as well so this behaviour felt odd given I pay rent on time, all bills and always keep the house clean and tidy. Having been unwell in 2022, I was aiming for some calm this year, instead I am afraid of using anything in the house now knowing the maintenance process or that it won t be repaired at all. This is the first time in my 11 years in UK that I receive offensive comments by a landlord.

Was a great experience. But have been waiting for my deposit for 2 months which has been disappointing.

I am a tenant in one of the properties they manage. It is very difficult to contact your property manager - emails are not answered, calls not picked up, when calling the office no one from the management team is available. Some of the fixes we asked from landlord and that were listed in our TA are not fulfilled 4 months in.

I am a tenant in one of the properties they manage. It is very difficult to contact your property manager - emails are not answered, calls not picked up, when calling the office no one from the management team is available. Some of the fixes we asked from landlord and that were listed in our TA are not fulfilled 4 months in.

I viewed this property with JLL on 21 May 2026, made an offer, and moved in on 14 August 2026. I am paying £2,730 per month for a 38 m² studio, and the condition in which JLL handed over this property was absolutely disgraceful. Before moving in, I had already agreed with the landlord that I would pay ALL costs myself to remove the extremely old and filthy black sofa and replace it with a new L-shaped sofa. A property at this price should never have been handed over with furniture in that condition. When I arrived, the flat was covered in dust, there were spider webs in three out of four corners of the balcony, and black and red marks on the walls. Despite this, Ms Tiffany from JLL told me the property had been cleaned the day before my arrival. If this is what JLL considers professionally cleaned, that is shocking. During my viewing on 21 May, Ms Amelia from JLL personally noticed that the curtains needed repairing. I did not even point them out. She noticed them herself, took photographs on her phone and told me they would be repaired. Almost three months later, I moved in and they were still exactly the same. The mattress was completely yellow. On the actual day I moved in, the landlord and I had to buy a new mattress and split the cost 50/50. Again, I had to personally pay to correct something that should have been dealt with before handover. The bathroom sink was completely blocked. Water did not drain, leaving yellow dirty water with black debris sitting in the basin for hours. On the first day of a £2,730-per-month tenancy, I did not even have a functioning bathroom sink in which to wash my hands. The kitchen sink was also missing its drain filter/strainer, leaving an extremely large open hole — wide enough that even a drinking glass could easily fall straight through it. How is something this basic not checked before handing over a property? Even more seriously, both the main entrance door handle and bathroom door handle were coming apart. The main door handle could drop down and become trapped against the wall, making it difficult for someone inside to open the door. What happens during a fire, flood or medical emergency? This is a safety issue, not a cosmetic problem. The balcony cushions were unbelievably filthy. Cushions that were supposed to be white had turned almost black, and one even had what clearly appeared to be a cigarette burn hole in it. What makes this worse is the difference in urgency. Emails and WhatsApp messages about problems can go unanswered for days, including communication with Ms Tiffany, and I have written records of this. But when JLL wanted the rent and deposit, there was suddenly urgency to send the payment receipt “ASAP.” So collecting thousands of pounds from the tenant is urgent, but providing a clean, safe and properly functioning home apparently is not. For £2,730 PER MONTH, I was handed a property with a filthy sofa, a yellow mattress, unrepaired curtains previously identified and photographed by Ms Amelia, dust, stained walls, spider webs, unusable balcony cushions, a completely blocked bathroom sink, a kitchen sink missing its drain strainer and unsafe door handles — while Ms Tiffany told me it had been cleaned the previous day. Completely unacceptable. SHAME ON YOU, JLL.

Had a very negative experience with them recently.

🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final …

Avoid JLL if you want to be treated like a human being. Three days after moving in — still surrounded by boxes — my property manager Taj …