Elms Estates

Most reviews here are lies or made up. Elms are terrible. Go with them and you’ll find out to your cost. They’re rude, unresponsive and blame tenants for things are aren’t their fault at all. We had the following problems weeks after moving in: Moths in carpet. Lights not working. Floor in poor condition. Extractor fans not working. Heating problems. Damp patches. They were met with absolute denial and contempt from Lak and Jade. Horrible people. Do not rent from this agency. It’s not worth the stress.NegativeResponsiveness, Quality, Professionalism, Value

The WORST estate agents I have had the mispleasure to have dealings with. Absolute CONMEN. We were supposed to have moved into our flat after being pushed to move in weeks earlier than we had wanted. The place was a still building site, absolutely un inhabitable. We dealt with a thoroughly rude and patronising estate agent (Jade) who laughed in our faces when we said this was unacceptable. She also tried to intimidate and threaten us, claiming if we made a fuss the landlord could pull out (not true since we can’t be evicted currently due to Covid). As well as ignoring our emails. The work STILL hasn’t been completed and we are left without a home. The estate agent has said the property is fine to move into however there is building work everywhere still ongoing, we have no hobs and the bathroom is unusable. Some of our housemates have chronic asthma and therefore it is unsafe for them to be in the property. If I could give zero stars I would. DO NOT DEAL WITH THIS ESTATE AGENT.NegativeResponsiveness, Quality, Professionalism

Started rental process on 18th Dec. Raised concerns and issues to be addressed either prior to moving in on after. Never got any objections, just moving along to next step of process to the point tenancy agreement ready to be signed. Due to move in on 18th January 2021. I held off signing until I got my concerns addressed in writing. On the 11th (a week before move-in date) JADE phones to tell me majority of concerns will not be addressed, landlord NEVER agreed to it. "Rent as Seen". Rude and unprofessional. Not even professional cleaning as stated on initial contract (SITORA) because according to JADE flat already cleaned despite obvious dirt around the flat and carpet. Apparently that's because of viewings taken place over the weeks. So the build-up limescale in the bath/shower is because of potential tenants having a shower on the way out? Sitora became ex-colleague. Can't help but wonder if this was all a tactical move by the duo knowing it would be impossible to find another place to rent in a week while working full-time, hence I'll take the flat as is but on leave, clean professionally as stated on tenancy agreement. Being a family man, wife and two young children, I felt they could be trusted for the duration of contract. Dirty tactics. Got my deposit back.

I have had the worst experience with Elms. They never respond to your emails. They still haven't given me back my deposit and I have waited since April. If you need anything from them it takes forever or they just ignore youNegativeResponsiveness, Professionalism

In the middle of the actual Covid-19 crisis Elms lied us on letting us know we were going to have a reduction the rent, which seemed true until the day the contract ended that they took that part from the deposit... A very unfair situation for people who struggles to pay their rent in those difficult moments. Furthermore, we were told they were going to release us from the contract as soon as they could find a new replacement tenants, then were no even trying it. Very bad situation for us…NegativeResponsiveness, Professionalism

ELMS is extremely disappointing. Dealing with them was quite acceptable until the coronavirus crisis arrived. Avoid this agency at all costs, because when it comes difficult times or you are in trouble they will take advantage on you. They don’t cooperate, they just watch for their own benefit. Everything is about putting obstacles and muddying the waters. Don’t trust them, their tone has been very threatening. We are four people in a house, some of us lost our jobs and the others got in furlough. As a result, our source of income has been reduced and we did let them know our delicate situation from the beginning. For personal reasons we had to return to our countries of residence and stay with our families. We tried to negotiate with ELMS, I don’t want to give names but they answer late, rude and they took advantage of our situation. We asked them to put our house up for rent and we wanted to speak to our Landlord to break the contract, but they avoided our query and we are still paying the rent after 3 months, even when the house is empty (rent + supply bills + council tax). It seems like they are not making big efforts to let the property or help us, as they are requesting our payment every month, instead of finding new tenants to replace us.

I had the worse experience ever while renting with elms. They continued to charge us rent for living in a mouldy, water logged flat that only 2 months in didn’t something about. We hassled them daily about our issue but just they just palmed us off. They are slow, lazy and will do everything on the cheap.

I had the worse experience ever while renting with elms. They continued to charge us rent for living in a mouldy, water logged flat that only 2 months in didn’t something about. We hassled them daily about our issue but just they just palmed us off. They are slow, lazy and will do everything on the cheap.

Moved out back in July, still waiting for our deposit back. Adam is so unresponsive and never response to our emails.

Very bad service, poor time management and disgraceful behaviour by some of the team. Ended up leaving the property because Elms Estates were so bad, they failed to rectify a damp issue that got so bad there was a potent small and huge area of mould. Furthermore, when complaints were made there was very little done to rectify the issues.