Elms Estates

Extremely disappointing and unprofessional experience. My brother and I were accepted for a flat through Elms & Partners (Wilmot St E2), passed all checks, signed the tenancy documents, and paid our holding deposit, only to be told the day before move-in that the landlord decided to give the flat “to a friend.” We did everything right, followed their process, and were left with nowhere to go just days before our move-out deadline. While they agreed to refund our money, this kind of last-minute withdrawal is completely unfair and shows a lack of professionalism and care for tenants’ situations. If you’re looking for reliability and honest communication, I would be very cautious about dealing with this agency. Tenants deserve better treatment than being let down at the last minute after signing and paying.

Simply put the worst estate agents you could ever imagine. We had no roof in our flat for 4 months after constant emailing still nothing. The estate agent did not care about our living status at all. We lost 1000's of dollars in clothing …

BEWARE - Angelika excepted my offer on a house, when I asked to view the property for a 2nd time, I could not view it until I had excepted no further negations on price and have found out today that I have been gazumped.

Bad rental experience with a landlord who did not respect his obligations (mice, broken washing machine that we had to repair at our own expense, broken furniture, etc.). Moreover, it was exhausting to chase the agency all year to try to get stuff fixed.

Terrible experience with Elms. Sadly, they are not worthy of more than 1 star. No feedback on viewings, slow to respond to emails, or they just don't bother. I wouldn't recommend them to anyone. An unprofessional experience from the moment I listed my property until I disinstructed them. In response to Elms comments. I wouldn't call responding to calls or emails 5 days later acceptable. And no one held to to ransom for lettings. You stated that your fee was 10%, which is ludicrous. Every other agent I have asked is between 6-7%, curious as to what makes you worth 10%. I never got feedback from you without me chasing you down, calls, emails, and then those weren't replied to within a business day. The etiquette of a professional is to respond by the close of the business day unless you have your out of office on. Even taking one month to respond to this review says a lot about your efficency. Your incompetencies and lack of professionalism are why you received 1 star, and felt other potential clients should be aware of how you operate rather than wasting their time, as I did. Sometimes, positive criticism makes agents pull up their socks and address their behaviour, and they also take steps to rectify the issues listed above. .Just using the sentence 'held to ransom' shows your lack of decorum as a professional organisation. You give Estate agents a bad reputation tut tut!

Worst experience unprofessional employees and avoid at all costs

PLEASE READ IF YOU ARE A TENANT - OR LOOKING TO RENT 1. Avoid this company if at all possible 2. Take photos of everything at the beginning and end of the tenancy. Keep track of all the emails between you and the company. 3. At the end of the tenancy, if they ask you to cover the cost of any damages, gardening etc do the following. - Ask for quote breakdowns of the works to be completed, the invoice for the works AND remittance to show that the payment was actually made from Elms to the builders/worker to make sure they are not overcharging you. Keep this all on file. We ended up going through My Deposits and arguing this point and got most of our money back. It took months but they sided with us. Do the full report and if you need any help or tips, look me up. UPDATE: Actually came across someone else recently who has just tried to get a flat with them as of September 2023 They said that when they turned up to the flat - the flat was in such horrendous condition that it was unliveable and at the time of our conversation, this person said Elms were refusing to give them their deposit back.