Elms Estates

Prompt, friendly and professional lettings agents.

Throughout my two years tenancy with Elms, I felt very at ease as a tenant. Requests and forms were dealt with promptly and in a friendly manner, and they approached the management in a relaxed way. The only criticism I could offer would be that the management of the property didn't seem as thorough as it might have been, but that did allow for a very comfortable let.

If you value honesty, respect, or being treated like a human being, avoid this agency—especially Husnain and Daz. Trying to rent through them was one of the most frustrating and emotionally exhausting experiences I’ve had. There was a clear agreement in place for a property, which I committed to in good faith. They later went back on it without warning, explanation, or any sense of accountability. What made it worse was their attitude—cold, dismissive, and completely lacking in basic courtesy. I was made to feel like a burden for asking fair questions and following up on what we had agreed. There was no empathy, no transparency, and certainly no professionalism. Finding a place to live is hard enough without being strung along and disrespected. I wouldn’t recommend this agency to anyone—especially if you're dealing with Husnain or Daz.

Had a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.

Had a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.

Had a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.

Very slow on responding and delaying things.

Elms Estates has been an extremely disappointing letting agent to deal with. Throughout my tenancy, I repeatedly had to chase them by phone and email to get things done. Their agents seemed unable to find solutions without continuous prompting, and tasks that should have been straightforward became unnecessarily stressful because of delays, poor communication and a lack of ownership. At times, it genuinely felt as though I was managing their job for them rather than the other way around. The most frustrating issue has been my request to leave my tenancy early after finding a replacement tenant myself. Elms Estates demanded £180 for the tenant changeover, described as referencing and administration costs. My understanding of the Tenant Fees Act is that a tenant-requested change to a tenancy is subject to a £50 default cap, unless the agent can demonstrate that a higher amount reasonably reflects their actual costs. I questioned the £180 charge and investigated the referencing cost myself, obtaining a quote of £40 from the referencing company. Despite this, Elms Estates continued to insist that I either pay the £180 or risk having the change refused. I was particularly concerned by the way the charge was presented to the landlord, as it gave the impression that the referencing cost itself accounted for the amount being charged. I find this approach deeply disappointing. If an agent is going to charge more than the £50 statutory amount, I would expect them to be able to provide a clear, transparent and evidenced breakdown of the actual costs incurred. Instead, I was left feeling that the charge was being used as a barrier to leaving the tenancy, despite having sourced a suitable replacement myself. Overall, my experience has been stressful, unnecessarily time-consuming and lacking in transparency. I would not recommend Elms Estates to tenants, and I would also question whether landlords are being given a fair and transparent picture of how their properties and tenants are being managed. I do not recommend this agency to either landlords who care about their properties, nor tenants.

I had a very disappointing experience with this renting company. They heavily sided with a landlord who was extremely unprofessional throughout our tenancy. It took three weeks to fix a simple front door lock issue, yet we were expected to stay home all day to accommodate his incompetence with basic maintenance. (And there were mould issues which they just painted over) To make matters worse, our deposit refund — which was supposed to be returned within two weeks — took almost six months. The agent, Nasim, only processed it after we repeatedly chased them. Had we not followed up, I doubt we would have seen the money at all. Landlord D initially proposed a deduction of £883.95 from our deposit for the following: Additional cleaning: £250.00 1 light bulb: £2.50 4 litres of spirit of salts (descaling): £36.00 3 UPVC handles: £25.65 Paint (stain block, undercoat, magnolia top coat): £50.00 2 tubes of decorators caulk: £3.20 2 tubes of white mastic: £8.60 Shower hose & shower head: £18.00 Disposal of waste: £40.00 Labour: £450.00 (later claimed to be for carpet work, with changing explanations and inconsistent figures) Many of these charges fall under normal wear and tear, and the numbers kept shifting depending on who we spoke to. It felt completely unreasonable and poorly justified. If you don’t want to risk unfair deductions from your deposit because your landlord can’t handle basic maintenance, I strongly recommend avoiding this company. There are far more professional and transparent agencies out there.

When I was renting from a local property nearby a couple of years back, one of their estate agents used the t-slur to describe a transgender landlord who employed them. This attitude and mindset seemed fairly embedded into their workplace culture. Scary.