Elms Estates

Reply from Elms Estates: Dear Jase, Thank you for your review and feedback, I have taken this up with both Husnain and Dav and investigate what happened here as no client that ever engages with our office should be left feeling dismissed or a burden. I was very surprised and disappointed to hear this, as this is not the usual feedback I receive about either Husnain or Dav. Unfortunately, having reviewed the timeline to your dealings with the office and the property you were interested in, there was no clear agreement in place with you. You had made an offer for a property (in May) that was presented to our landlord. No holding deposit or terms and conditions were produced, requested, signed, or received. The property you were interested in was hugely popular and unfortunately multiple offers were received and another candidate chosen. Despite the general perception, the money offered is never the deciding factor (although there must be agreement on this) and when offers are received for a property, all offers are discussed and considered with the landlord, and it is the “total package” that wins through. Unlike most transaction when renting a property both the tenant and landlord are entering into a minimum 6-month relationship and there are many factors that are key to the success of this relationship. Once again, I would like to apologise if you felt you were not dealt with courteously. As you have rightly said finding a home in London is extremely hard and we like to think that we are of assistance to our clients. Kind regards