Elms Estates

I had a very disappointing experience with this renting company. They heavily sided with a landlord who was extremely unprofessional throughout our tenancy. It took three weeks to fix a simple front door lock issue, yet we were expected to stay home all day to accommodate his incompetence with basic maintenance. (And there were mould issues which they just painted over) To make matters worse, our deposit refund — which was supposed to be returned within two weeks — took almost six months. The agent, Nasim, only processed it after we repeatedly chased them. Had we not followed up, I doubt we would have seen the money at all. Landlord D initially proposed a deduction of £883.95 from our deposit for the following: Additional cleaning: £250.00 1 light bulb: £2.50 4 litres of spirit of salts (descaling): £36.00 3 UPVC handles: £25.65 Paint (stain block, undercoat, magnolia top coat): £50.00 2 tubes of decorators caulk: £3.20 2 tubes of white mastic: £8.60 Shower hose & shower head: £18.00 Disposal of waste: £40.00 Labour: £450.00 (later claimed to be for carpet work, with changing explanations and inconsistent figures) Many of these charges fall under normal wear and tear, and the numbers kept shifting depending on who we spoke to. It felt completely unreasonable and poorly justified. If you don’t want to risk unfair deductions from your deposit because your landlord can’t handle basic maintenance, I strongly recommend avoiding this company. There are far more professional and transparent agencies out there.