Took an afternoon off work to view a property and they didn’t show up. They also didn’t even have access. Do not use this agency.

Avoid at any costs. There are better agencies out there.

I had the worst year of my life dealing with this agency. I’ve since started using another local estate agent in North London and the service puts Drivers & Norris to shame. My dream property could be up for sale with these guys at an irresistible price and I still wouldn’t use them. I’d particularly urge prospective tenants to avoid at all costs. Like others, I’m convinced the positive reviews must be fake.

Avoid this agency if you are a tenant. I don’t normally write reviews for things like this but I really found my experience with Drivers to be appalling. From my first day at move in, they forgot I was coming and left me outside in the rain with my cat for an hour, which I also had to pay in late fees to the movers who arrived on time. Drivers and Norris refused to pay the extra fee I incurred because of them, only trying to blame other people. When I arrived, the flat wasn’t nearly properly cleaned and had a spider infestation in the bedroom that I had to clean myself and tons of the old tenants’ garbage left in. Throughout the tenancy, I had horrible issues with mould because the flat clearly didn’t have proper ventilation and there was a leak, but the issue was never adequately addressed. This is the type of agency where you don’t have direct contact with the landlord and use an online portal to them only for requests, which take a while to get a response to. I sent numerous reports detailing the wall being wet, the constant mould growth, and the fact that the bathroom didn’t have a window or working extractor fan, but nothing was done to fix this properly when I could even get a response (simply painting over mould etc). I also therefore wouldn’t recommend this to landlords either because I couldn’t contact mine, and I’m not sure they even know about the state of the property. The agents responsible for the property seemed to quit every month (showing they probably don’t have great work conditions) and so no one communicated within the team and actually followed up on things. After I put in notice to move, the agents didn’t seem to even speak to each other because they would repeatedly call and email me separately not knowing the other had arranged viewings, and twice didn’t show up for viewings. For the viewings they did show up for, the agent didn’t know anything about the property and so I had to explain it to tenants while trying to work from home. Further, once the flat was taken, they didn’t tell the other scheduled viewings, who came all the way to the flat anyway. I was shocked to see that even with all the mould and unaddressed issues, they raised the rent by nearly 300£ for the next tenant. When it came time to get my deposit back, they ghosted me for 10 days after I moved out, and randomly hired a new cleaning company instead of going with the one they recommended to me when they weren’t happy with the clean, so instead of using the free warranty for service that they knew they had, they paid for a new company and then charged me for it. This caused arguments at the end of my tenancy between them, myself, and the owner of the cleaning service who was also upset, which I had to deal with on top of moving and starting a new job elsewhere. The incompetency and lack of caring for tenants, even with serious issues like mould, I experienced with this agency was astounding and I really wouldn’t recommend.

I am so upset at how unprofessional this experience was. We held a viewing and were informed that if we put down the holding deposit they will stop all the other viewings. We have put down holding deposit and sent all the required documents to do the reference check within an hour of viewing the flat - long before office closing hours. We have been informed that landlord was contacted about our offer and for about week and a half we have received no real information or updates until today we have been informed that actually other agency had holding deposit from other tenants before us, they have already gave offer to landlord and unless we want to match their price we won’t get the flat. So now we have wasted a lot of time on property that already had an offer.

I sold my flat with them and chose them as they are a local agent, and it thought it would be easier but was very wrong. The last 5 months (no chain, first time buyer) have been painful, and reading other reviews I can completely see why …

One of the worst state agencies I ever dealt with! The advertised the wrong flat that was shown in the person viewing!! Misleading information and very unprofessional attitude from both agents and the manager called Angelo that had to chase …

If I could tell any future customer one thing, it would be to AVOID AT ALL COSTS. Go somewhere else. Agreed an unfurnished property, signed the tenancy, what do I find? A furnished property. Drivers refused to acknowledge their mistake and instead told me to “find a new victim” to replace me if I want to leave the property. Is that even legal? To conclude, if you are speaking to Alex, Natasha, Denise or Lauren - USELESS. Good luck as they are so unprofessional. All they know is how to transfer calls so they don’t have to speak to you. AVOID AVOID AVOID AVOID.

STAY AWAY!! Very misleading all they care about is who they can make their next victim!! Nobody seems to be bothered when calling and when somebody does answer they will try to fob you off saying they’ll call back. My deposit took almost a month to be returned due to staff being unwell….coincidence? I think not.