Drivers and Norris

Did not reply to my call.

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will …

Terrible customer service. I was chasing them for more than 2 weeks for a simple parking permit and they were never available and everytime I called they said that they were going to get back but never did it.

One of the worst professional experiences I’ve encountered - do not use this company! After years as a model tenant, I’ve spent almost two months fighting with every department including the MD to receive a substantial rent refund. Communication has been dire, the majority of the time I was ignored, palmed off or received a vague unhelpful response. The whole experience was nothing short of fraudulent and only my constant harassment resulted in my money being returned, albeit short of the accurate amount. How this company continues to operate in such an unprofessional manner is astounding. There are countless terrible reviews and I wish I’ve taken more of a note before proceeding. Save yourself the trouble and steer clear.

My experience with Drivers & Norris as a tenant was incredibly frustrating from start to finish. What should have been a straightforward matter of giving notice and leaving a rental property turned into an unnecessarily difficult and adversarial process. I gave notice of my intention to leave, and instead of dealing with the situation reasonably, Drivers & Norris took an extremely rigid approach to the tenancy despite myself and my housemates’ attempt to work with the landlord to find a suitable replacement. The most frustrating part was the complete lack of common sense applied to the situation. A replacement tenant was available, yet rather than finding a practical solution, the agency appeared more interested in rigidly sticking to its interpretation of the tenancy arrangements. Nothing was handled promptly, any email I sent it would take days to get a response which left me no choice but to constantly call the office. The handling of the property itself was equally frustrating. For example, we required our downstairs toilet to be fixed almost quarterly. Countless times I raised that there needed to be a more permanent fix for the toilet, otherwise the same issue would continue to occur. These concerns were never taken seriously by the agent. Overall, I found the experience unnecessarily stressful, inflexible and completely lacking in customer service. The impression I was left with was that once you become a tenant, your concerns are very much secondary to enforcing the agency’s position. If you’re considering renting through Drivers & Norris, my advice would be to document absolutely everything. Don’t assume that something obvious or reasonable will be treated that way. I would not rent through this agency again.

Very disappointing experience Unfortunately, my experience with this agency has been extremely disappointing. The communication was poor, the process was unnecessarily complicated, and I found the handling of our deposit particularly frustrating. I would especially mention Denise, who gave us clear reassurance in writing that the full deposit would be returned to us, only for the final payment to be handled differently. What was most frustrating was having to repeatedly chase the agency for updates and deal with contradictory information from different people. For a letting agency, I would expect much better organisation, communication and accountability. Overall, a very frustrating experience. I would strongly recommend keeping everything in writing if you are dealing with this agency.

NOT PROFESSIONAL AT ALL !!! Booked me a viewing and ghosted. I was waiting outside for half hour without being given any acceptable solutions. I've initially got contacted on call, but different people gaved different answers for whether they can arrange online viewing. A man on call kept repeating they have many groups for viewing, room will be taken quickly, etc. Uncomfortable communication and can't understand what he was pushing me for After receiving a viewing confirmation, I took an annul leave specifically for this viewing. I was told someone informed me viewing had been rescheduled when I arrived. Actually nobody informed that as I checked everywhere (spam inbox, text, phone calls, etc.). I was waiting outside in hopeless. Emergency calls couldn't help me get in touch with any person responsible for that. When I finally received calls from salesperson, he was giving non-sense excuses and saying uncertain solutions. They just tried to let me squiz in favor of their time for reschedule (no exception can be made for their mistakes), so I have to accept online viewing during my inconvenience time in next day. If I'm not urgently looking for a room and this location is the most suitable one, I won't bear this service. And I also can't imagine how inefficient and problematical service I will receive after check-in, if pre-sale is like that. Won't recommend for people who are urgently looking for the room, you will be driven mad. Will change the score if there's any improvement in the future

Absolutely awful if you're letting. property If you're letting a property please, please do not use Drivers and Norris as they are cost me tens of thousands of pounds. They are forever changing your property managers, in one 12 month period I had 8 different ones, and there's no communication between old and new so lots of things got lost between changes. They cost me two lots of tenants through miscommunication and not fixing issues, despite me saying I'd pay for them. And with the final tenants they never told me they handed in their notice and had gone until the rent payment didn't turn up and I asked why. And when I went to inspect the property afterwards it definitely wasn't kept in a good state of repair with broken shelves, leaking taps, shower not working, carpets ruined, boiling water tap fusing the mains etc. Drivers and Norris will cost you a fortune so please do not use them.