Was a tenant with them for a year, it was stressful securing a flat with them and leaving our flat also

Excellent lettings, horrible tenancy management. I rented my apartment in 2020 through 'Reliable Homes' which was later acquired by 'Drivers & Norris'. After this acquisition, getting a reply from the agency on any non-emergency issue …

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.

Update: Property management is very slow. Our washing machine has been broken for over a month and they still haven't fixed it yet!!! Old review: In the whole hectic property market, they did take their time to make things right.

Did not reply to my call.

Terrible customer service. I was chasing them for more than 2 weeks for a simple parking permit and they were never available and everytime I called they said that they were going to get back but never did it.

NOT PROFESSIONAL AT ALL !!! Booked me a viewing and ghosted. I was waiting outside for half hour without being given any acceptable solutions. I've initially got contacted on call, but different people gaved different answers for whether they can arrange online viewing. A man on call kept repeating they have many groups for viewing, room will be taken quickly, etc. Uncomfortable communication and can't understand what he was pushing me for After receiving a viewing confirmation, I took an annul leave specifically for this viewing. I was told someone informed me viewing had been rescheduled when I arrived. Actually nobody informed that as I checked everywhere (spam inbox, text, phone calls, etc.). I was waiting outside in hopeless. Emergency calls couldn't help me get in touch with any person responsible for that. When I finally received calls from salesperson, he was giving non-sense excuses and saying uncertain solutions. They just tried to let me squiz in favor of their time for reschedule (no exception can be made for their mistakes), so I have to accept online viewing during my inconvenience time in next day. If I'm not urgently looking for a room and this location is the most suitable one, I won't bear this service. And I also can't imagine how inefficient and problematical service I will receive after check-in, if pre-sale is like that. Won't recommend for people who are urgently looking for the room, you will be driven mad. Will change the score if there's any improvement in the future

Very disappointing experience Unfortunately, my experience with this agency has been extremely disappointing. The communication was poor, the process was unnecessarily complicated, and I found the handling of our deposit particularly frustrating. I would especially mention Denise, who gave us clear reassurance in writing that the full deposit would be returned to us, only for the final payment to be handled differently. What was most frustrating was having to repeatedly chase the agency for updates and deal with contradictory information from different people. For a letting agency, I would expect much better organisation, communication and accountability. Overall, a very frustrating experience. I would strongly recommend keeping everything in writing if you are dealing with this agency.