Drivers and Norris

Avoid at any costs. There are better agencies out there.

I had the worst year of my life dealing with this agency. I’ve since started using another local estate agent in North London and the service puts Drivers & Norris to shame. My dream property could be up for sale with these guys at an irresistible price and I still wouldn’t use them. I’d particularly urge prospective tenants to avoid at all costs. Like others, I’m convinced the positive reviews must be fake.

Avoid this agency if you are a tenant. I don’t normally write reviews for things like this but I really found my experience with Drivers to be appalling. From my first day at move in, they forgot I was coming and left me outside in the rain with my cat for an hour, which I also had to pay in late fees to the movers who arrived on time. Drivers and Norris refused to pay the extra fee I incurred because of them, only trying to blame other people. When I arrived, the flat wasn’t nearly properly cleaned and had a spider infestation in the bedroom that I had to clean myself and tons of the old tenants’ garbage left in. Throughout the tenancy, I had horrible issues with mould because the flat clearly didn’t have proper ventilation and there was a leak, but the issue was never adequately addressed. This is the type of agency where you don’t have direct contact with the landlord and use an online portal to them only for requests, which take a while to get a response to. I sent numerous reports detailing the wall being wet, the constant mould growth, and the fact that the bathroom didn’t have a window or working extractor fan, but nothing was done to fix this properly when I could even get a response (simply painting over mould etc). I also therefore wouldn’t recommend this to landlords either because I couldn’t contact mine, and I’m not sure they even know about the state of the property. The agents responsible for the property seemed to quit every month (showing they probably don’t have great work conditions) and so no one communicated within the team and actually followed up on things. After I put in notice to move, the agents didn’t seem to even speak to each other because they would repeatedly call and email me separately not knowing the other had arranged viewings, and twice didn’t show up for viewings. For the viewings they did show up for, the agent didn’t know anything about the property and so I had to explain it to tenants while trying to work from home. Further, once the flat was taken, they didn’t tell the other scheduled viewings, who came all the way to the flat anyway. I was shocked to see that even with all the mould and unaddressed issues, they raised the rent by nearly 300£ for the next tenant. When it came time to get my deposit back, they ghosted me for 10 days after I moved out, and randomly hired a new cleaning company instead of going with the one they recommended to me when they weren’t happy with the clean, so instead of using the free warranty for service that they knew they had, they paid for a new company and then charged me for it. This caused arguments at the end of my tenancy between them, myself, and the owner of the cleaning service who was also upset, which I had to deal with on top of moving and starting a new job elsewhere. The incompetency and lack of caring for tenants, even with serious issues like mould, I experienced with this agency was astounding and I really wouldn’t recommend.

I think this says a lot, especially with the current state of the housing market. I will literally never work with driver and Norris again. When we had to move again I purposely avoided drivers and Norris even though we had to move in a …

If I could tell any future customer one thing, it would be to AVOID AT ALL COSTS. Go somewhere else. …

Avoid at all costs as a tenant. Delayed our check-in date due to their own fault but at our own cost. Took months to get any repairs done. Withheld our deposit under frivalous reasons - thankfully TDS sided with us as they realised how …

Drivers & Norris are the maintenance company for a large Block of Flats on Lee High Road London SE13 5PE. There are very steep stairs to access the individual Blocks. However they have failed to provide any railing on these stairs which is …

Truly one of the worst estate agents I have had the dis-pleasure of dealing with. …

I sold my flat with them and chose them as they are a local agent, and it thought it would be easier but was very wrong. The last 5 months (no chain, first time buyer) have been painful, and reading other reviews I can completely see why …