The team are pleasant to speak to in person and over the phone. On moving into our rental property there were a number of maintenance issues that has not been resolved including a leak under the kitchen sink which caused disruption to our move and took to visits from a contractor to be fixed. The maintenance reporting system is good but it can take time for issues to be resolved. We have waited a couple of weeks for a new radiator in winter. We have also had to chase the team for a key fob to make access through the main gates easier. I am satisfied overall but do feel that maintenance issues could be resolved quicker and should definitely be complete prior to a new tenancy.