Thank you for your feedback and for your kind words about Amy. We’re sorry to hear that you felt the process was like a roller coaster. The reason for this was primarily due to some challenges with references and guarantors, which unfortunately took longer than anticipated to resolve. We understand that this may have caused some frustration, but please know that we worked very hard to complete the process for you, even though we had several other interested parties who were ready to proceed. Regarding your concerns about receiving information after moving in, we want to clarify that we are legally unable to provide details about previous tenants due to privacy laws. However, we acknowledge that not providing the owner’s details on the day of your move-in was an error on our part, and we sincerely apologise for this oversight. We corrected it as soon as we became aware of the issue. We are always striving to improve our service and take your feedback seriously. We hope that you are now settled in your new home and that any further issues can be quickly resolved.