Hi D, Thank you for taking the time to leave a review. We're really sorry to hear about your experience, but we’d kindly ask you to double-check that you’ve contacted the correct office. At Belvoir Liverpool Central, we have a system in place to ensure that any missed calls during office hours are returned the same day. Our call log is always cleared before the end of each day to make sure no enquiries are left unanswered. We’d love to look into this further for you—could you please reach out to us at liverpoolcentral@belvoir.co.uk and confirm the property you arranged a viewing for? That information would be really helpful. Thanks again, and we hope to hear from you soon so we can resolve this. Best regards, The Belvoir Liverpool Central Team