Dear Aakash, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please be assured that any issues raised during your tenancy were addressed as promptly as possible once brought to our attention, in line with our usual procedures. Regarding the deposit, we’d like to clarify that at the time your review was posted, the final amount had not yet been confirmed. Following the end of the tenancy, a detailed inspection of the property was carried out. Unfortunately, the condition in which the property was returned did not meet the standards outlined in your tenancy agreement, and as a result, deductions were made accordingly. These were supported by clear documentation and shared with you as part of the deposit return process. We understand that deposit matters can be sensitive, and we’re always happy to go through the details if anything remains unclear. Thank you again for your comments—we take all feedback seriously and are committed to improving the experience for all our tenants. Please don’t hesitate to get in touch if you would like to discuss anything further. Regards Belvoir Liverpool Central