Hi Matthew, thank you for taking the time to share your feedback. We genuinely appreciate your understanding and patience during this challenging time. Indeed, our office has experienced a surge in inquiries, particularly during August and September. The shortage of available properties for tenants has created a high demand, resulting in a significant increase in the number of inquiries we're receiving. On average, we're getting around 100 inquiries per property that we advertise. Despite these challenges, please know that we are committed to helping people find suitable homes in this complex tenant environment. We value your feedback and are continuously working to improve our response times and service quality. Your understanding means a lot to us, and we're dedicated to providing you with the best assistance possible. If you have any specific questions or concerns, please feel free to reach out directly, and we'll do our utmost to assist you promptly. Thank you once again for your patience and for choosing our services. Best regards Adam