Very professional and helpful throughout the application and moving in process, unfortunately I can’t say the same for the move out process. Very slow to respond to any communication, then kept send text messages for … More

Poor experience. We originally thought our landlord was to blame with things not being sorted, but it turns out it was Belvoir not communicating to our landlords at all. Would always dread having to phone to speak to someone as the staff always sounded extremely disinterested and annoyed. Totally lost interest in us as tenants when our tenancy was coming to an unexpected end. Communication was extremely difficult and Belvoir just didn’t seem to care at all. Made a stressful situation even worse. Switched to a different agency and will not be going back fo Belvoir.

Had a very very poor experience. Our house was on the market for sale and belvoir had got in contact that they were interested as a landlord wanted to buy to let it out. They offered us initially £10k under but due to the fact we already had an offer in much higher they offered the asking price. We had multiple conversations with someone called dewayne (Lincoln branch). We were prepared to officially accept an offer and take it off the market, we arranged for dewayne to come and look around the property on behalf of the landlord. I cleaned the house and got it showhome ready for him to come at 4pm, juggling this with caring for my 1 year old was not easy. After an hour he did not show, we left messages on his voicemail and after no response we rang the Lincoln office to see what was going on. We were told he went into a meeting at 4pm, despite multiple conversations on the phone earlier in the day confirming the viewing. We were told he would come within the next 30 minutes. Again we waited around all evening, and he never turned up. We received no phone call, no email, nothing. It has been about 2 weeks now and Belvior or dewayne never made any further contact. This is truly so unprofessional. This is our livelihood and we nearly declined a serious offer thinking they were serious. I wouldn’t expect this off a proper company, no apology, no further contact. I would avoid at all risk and would tell anyone I know not to use this company. I am still awaiting an apology (you have my partners number and email).

A no show at the property because I didn’t confirm the appointment which I did via email. A call from a random mobile with no voicemail does not constitute a try to get in touch. Awful service and Katie you are so rude.

TENANTS BEWARE. Do not care about tenants one bit. All for the landlord. Refused to do urgent repairs to boiler/ lights and floor fittings. These resulted in injury to myself and my one year old. After six months of complaining i told them i would go to the council and was handed a eviction notice two days later. Very rude and dismisive. They even took my deposit for repairs on the things i had been complaining about for months. Only care about landlord/money not the tennants put my family through hell. BE WARNED. As a reply your manager laughed at me on the phone when i asked for phone calls to prove the issues i had complained about and have still not recieved recordings. That is why i could not prove to the TDS about the issues. I still havent recieved the recordings either which is strange if you pride yourself on customer service.

Not very helpful at all.

I wish we had listened to other people’s experiences of using the lincoln branch as none of them were pleasant. Anyone I had spoken with had a bad experience or something bad to say, mainly about the staff. Renting the property itself was not a problem, as we dealt mainly with the landlord who was perfect and made everything a lot easier or we dealt with Delores who was also a pleasure. Once it came to leaving the property though that’s where there were issues, completely unprofessional, rude and genuinely unhelpful. Completely unbothered about the property and the landlords property to which I had to inform the landlord myself of anything that happened within the property. It seems they just hire women who have no people skills whatsoever and with poor customer service. I would say to try and avoid at all costs, we rented our house as we loved the property and overlooked the bad things people have said. Even when speaking to ex members of staff who used to work there they had commented on their unprofessionalism and laziness. If you’re looking for a better estate agents I would highly recommend mundys or Newton fallowell as they’re brilliant.NegativeQuality, Professionalism