Poor experience. We originally thought our landlord was to blame with things not being sorted, but it turns out it was Belvoir not communicating to our landlords at all. Would always dread having to phone to speak to someone as the staff always sounded extremely disinterested and annoyed. Totally lost interest in us as tenants when our tenancy was coming to an unexpected end. Communication was extremely difficult and Belvoir just didn’t seem to care at all. Made a stressful situation even worse. Switched to a different agency and will not be going back fo Belvoir.