I have contacted a solicitor because of the nature of your reply to my one star rating and I am contacting head office. How you dare read my other reviews and comment on them. This is is highly inappropriate and especially when I wrote nothing with my one star review. This is libel and slanderous on your part. Moreover there are two more bad ratings by another 2 reviewers Helen Grant and Steven Foster on this forum and they were not berated by yourselves like you have done to me on this forum.

If I could give 0 stars I would... showed no desire to help with any issues even though I reported them several times over 2 year period. Then had the nerve to deduct money from my deposit for marks that were there when I moved in? AVOID AT ALL COSTSNegativeResponsiveness, Quality

The room was advertised as 'available now' on sparerooms which granted was the landlady's fault. When talking to this company, I had to fill in a form to determine if I was suitable. In that form, the move in date was for July. They asked for all my identification documents before I even saw the room to make sure I was suitable...I said ok. They sent a virtual room viewing (of a different room than the one to be shown later) and then said to come see the room in person. I asked for a live video tour instead due to the pandemic so that I can ask further questions. They said no. Went to see the room and put the deposit down. Then told after it wasn't available till the month after. Even with the landlords mistake, the form filled in at the beginning clearly had my requirements for a move in July, not August. These people are a waste of time and if it was this hard to get a place, you just know they'd screw your deposit when it was time to leave.

My daughter boyfriend has used these before and they are terrible agents, they are poor at getting anything fixed, never answer the phone and basically don't care about their tenants. The poor lad is fed up.

Property is a

What more can i say, shower of muck and electrics against law, shower not working,hot water keeps going cold and yellow, hmmmm been here nearly 6 months with continuous problems which half have not been rectified!! Yet they expect us to clean carpets when we leave, absolute joke when they were never done for us, 640 quid a month takes the utter biscuit!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

*Not sure why you would assume I hadn't contacted you. I had been discussing this issue with one of your employees. I didn't experience the customer service you describe* When we first moved into the property, the standard was less than acceptable. It was dusty, the oven was filthy, along with the microwave and extractor fan above the oven. There were marks on the walls and the general upkeep of the house had clearly been neglected. But, being students, this didn’t bother us too much. Our first issue was a induction surface top hob that had been installed. The heat from the oven meant that this hob would stop working after around 10/15 minutes. When we contacted this company, we were told that this was fully functioning and that they wouldn’t replace it because they neglected to believe that we would need to use both the hob and the oven. After fighting this, we gave up and made do for the duration of the tenancy, though this caused many issues. Probably about a week later, the drain in the shower began to overfill. Our attempts at unblocking this were futile and we realised that, it was not a build up of hair or human matter that had clogged the drain, but a hard layer of god knows what was preventing the water from draining. We called student living and, though they came and had a look at this, were only willing to offer a temporary fix. Something that we had to repeatedly call them out to fix. Now, various problems occurred through out the year. It was believed that we had a water leak, something they informed us they would come to investigate... they of course never showed up but were still keen to repeatedly email us regarding a high bill for water. The radiator in my room was also broken, I could never switch it off. Something they again failed to rectify despite my emails. Now my tenancy has ended. I have been emailed to suggest that my entire deposit of £100 will not be returned, and actually I owe them additional costs. They suggested the house was left in a mess. My mother had recorded videos of the entire property, capturing the spotless condition of the property. We vacated this property in excess of a month before our tenancy ended and returned the keys then. When I disputed their charges, they returned with photographs of a light dusting, clearly just from dust that had settled during the time between us vacanting the premises to their inspection, suggesting that the cost of cleaning this property would amount to this much. I will add they added this charge to all three residents. Additionally, they had advised us that, in this property, it was absolutely fine for us to use blue tac on the walls. When we moved into the property there were clear signs that tenants before had as their were small marks on the wall, now they are suggesting otherwise, and are trying to charge us for repainting all of the walls. Including demonising us for the marks that were left there from previous years of tenants. They are also charging us for the oven, overhead extractor fan and microwave that I previously mentioned that were not in a decent condition upon our arrival. It is clear that they had never intended to return the deposit to us or any student that occupied the property. It is absolutely vile that these people feel it is acceptable to overcharge students, who are struggling for money at the best of times, for issues they were fully aware of to begin with in attempts to pass the blame for things they had not dealt with to begin with. They are so rude and the images they returned of the light dust on skirting boards are actually beyond a joke. Particularly when you consider they are earning an additional £180 to have someone go round with a hoover. I’m seeking legal advice but please, if you are a student, no matter how wonderful the property, do not rent from these people. They are vultures who will do anything to extract more money from you and while you’re a student, that is the last thing you need!!!

Julie told me the contact is

Very poor service, after they have your money they do not want to hear from you, rude staff that you have to challenge to get anything done when I moved in the conditions were disgusting and according to my contract I have to leave the flat in a far superior condition than when I moved in but according to Julie in the Lincoln office the contract is not written in stone and they don't always go by them so is my contract legally binding?