Sam Nelson presented the property well.

Theydons were fantastic when it came to responding to any of our emails or phone calls. Everything with moving in to moving out was very thorough and straightforward. The only thing I'd say is that the agency fees were quite hefty when we used them in 2013 Everyone at Theydons has always been very personable though. Always very quick responses when it came to liaising between us and our landlord.

I found that sometimes

I found that sometimes information about the current status of the transaction was not being relayed to me very quickly and on several occasions I had to physically go in to find out if any developments had taken place. However the way in which they presented my flat and the pictures they used was to a very high standard. I was happy with this. When ever dealing with them I found them to be polite and professional at all times.

I was very happy with all the

I was very happy with all the help I received up to the day completion. Everyone I spoke to was very helpful, understood that we needed to complete quickly and done everything in the power to help to complete. But when we were due to complete I rang up to explain that I would not be able to completely clear or clean the house and was very happy to pay for a contractor to come in and clear/clean the house. I was very surprised to receive a quite angry email and phone call from another member of staff at Theydons stating that the purchaser was not happy with how we left the house (even though I said I would pay to have the house put in to order). I don't know if this was a miscommunication at Theydons but I did not appreciate the email or phone call.

Communication with James Gorman, Lettings Manager was efficient and helpful, a pleasure to deal with. Unfortunately, communication with Marco was unhelpful and inefficient - Marco failed to return three calls regarding a rental property we had expressed an interest in. Unsure whether to recommend.

When they're good they can be very good. But when they're bad they are very poor. Over the years that I grew up in Leytonstone, Theydons has assisted me with my first move and sale and so it continued for years, eg. asking them for solicitor advice and using their other services successfully. All good. But it all came tumbling down when I asked for my latest house to be valued, only to be told that they don't want me to waste their time if I have another agency in mind! What?? Am I not free to ask around and look for a more favourable valuation, fees and compare quotes etc?? I was quite shocked by the Sale's teams attitude towards me. They appeared to hold it against me for using another agency the last time I moved and they remembered it! So in my opinion the current Sales team is not upholding the values with which I once knew Theydons to be, ie. unprofessional!

Don't rent through them if you want to save yourself the headache.. As soon as you move in they'll change their attitude, they are petty and anything but fair. Don't be fooled by the fake 5 star reviews, they're generating those to balance out the real ones... We reported an issue in May 2023 which they didn't really do anything about. As it got worse and we kept emailing about it they finally sent someone. (Long story short we ended up with a huge hole in our bathroom wall for 9 months. Still paid full rent, on time the whole time.) Later the extractor fan broke in the bathroom. Probably no surprise that all the walls and ceiling were quickly grown over with mould. Everything was immediately reported as per contract, and I even sent multiple follow up emails explaining that one of us is asthmatic and one of us is allergic to mould so it was genuinely a health concern. Still ignored. Then after many many emails to ask for an update we received an email along the lines of 'the landlord is selling so it's not our concern anymore '. It took us complaining to multiple agents who were conducting viewings for one of them to realise that the gaping hole in the bathroom wall and the mould problem actually affects their profit and they sent someone in, 9 months after first reporting the original issue. Fixed the hole, changed the fan, painted over the mould on the ceiling but I had to spend a lot of time and money cleaning it from the grout on the walls. The paint peeled immediately. We once again reported it as soon as it happened and they said they would send someone to fix it. That was in February 2024. We moved out mid July and it still hadn't been fixed, they once again just completely ignored us. Wait, there's more. They send an inventory video when you move in - that conveniently leaves out certain details that were wrong, like limescale buildup on the shower head and broken fridge drawers. We sent an email when we moved in, pointing out all details that said video missed and they replied saying they've added it to the inventory. Lo and behold, they tried to deduct money from our deposit for the exact things we said were wrong when we moved in but they now suddenly didn't seem to have any of the evidence we sent them upon our moving in. They also suddenly deleted the inventory video - luckily we took screenshots as we suspected this might happen. When we sent the screenshots of the inventory additions email we sent and their reply confirming they've added it, they went MIA. We got in touch with the previous tenant and they said Theydon's charged them a cleaning fee even though they hired a professional cleaning team and the place was thoroughly cleaned when they moved out. They also confirmed that the fridge drawers were already broken when they lived there. Anyway, as soon as you move in they change their attitude with you, they don't communicate, they will send one email a week, at 16:59 on Friday so that nothing moves along and they will try to deduct money from your deposit for something, no matter any precautions you might take. I'd say avoid them like fire. If you can't, prepare yourself for endless fighting and poor communication.

Avoid them like the plague. Totally unprofessional on the rental / lettings side and would never use them again.

Terrible service, stay well

Terrible service, stay well away from them if you need a professional service. No support, poor communication we would never use them again.