I can vouch for the flat inspections when you leave. They did the same to me 12 years ago and I’ve never forgotten it. Absolute rip off merchants. Had the place professionally cleaned and they charged us for dents in the carpet where the furniture had been!! I’ve yet to be able to purchase levitating furniture but if anyone who uses Theydons does I suggest you buy it!! Also charged us for having the Sky dish taken down but I drove past loads of times after I moved out and it never moved… and guess what..12 years later it’s still there. Conmen!!!!

Terrible company, would give 0 if I could. No accountability for mistakes made, lack of communication, avoid!

Very poor property management. Be careful when moving out of one their properties. They make it difficult and don’t like you to be present during checks so they can make charges against your deposit. Really poor communication too. It’s a shame as they seemed reasonable until deposits are concerned. Avoid if possible.

The whole experience with Theydons was one of the worst of my life . Their director and founder , Andrew (a third rate ex footballer ) was incredibly rude on several occasions , the worst of which was when he came to “inspect” the property and picked that it wasn’t clean enough , nitpicking on every minute detail . I answered him back , he seemed shocked that I did .Then when the tenancy was over , one flat viewing was suddenly cancelled with some lame excuse . Another flat was then seen and the holding deposit paid , only for it to also be cancelled with the excuse “the landlord has gone in a different direction “ . The person helping us , was Louise who we trusted as she helped us get the first property , you could tell by her body language she had been ordered to tell us - It was clear the theydons staff were instructed by Andrew to sabotage our chances to get a place . Everyone in theydons was rude , with the exception of Neil who was a really nice guy . Theydons also lacks diversity in their staff , and are racist to ethnic minorities In the end we had 2 weeks left but thankfully found a place with another agent and spent a peaceful 7 years there with no issues .

The whole experience with Theydons was one of the worst of my life . Their director and founder , Andrew (a third rate ex footballer ) was incredibly rude on several occasions , the worst of which was when he came to “inspect” the property and picked that it wasn’t clean enough , nitpicking on every minute detail . I answered him back , he seemed shocked that I did .Then when the tenancy was over , one flat viewing was suddenly cancelled with some lame excuse . Another flat was then seen and the holding deposit paid , only for it to also be cancelled with the excuse “the landlord has gone in a different direction “ . The person helping us , was Louise who we trusted as she helped us get the first property , you could tell by her body language she had been ordered to tell us - It was clear the theydons staff were instructed by Andrew to sabotage our chances to get a place . Everyone in theydons was rude , with the exception of Neil who was a really nice guy . Theydons also lacks diversity in their staff , and are racist to ethnic minorities In the end we had 2 weeks left but thankfully found a place with another agent and spent a peaceful 7 years there with no issues .

An absolute bunch of incompetents, scammers and liars. Them and the landlords they deal with. AVOID!

BUYERS BEWARE! Make sure your solicitor goes over details with a fine comb as Theydons will try to rip you off. Alec from Theydons tried to bully me in to completing on a purchase after falsely advertising things relating to the lease. I don't know how they thought they were going to get away with it. After being fed a bunch of lies and cheap bullying tactics from Alec, I sought advice from my solicitor who, went over the deeds in detail and uncovered multiple discrepancies. Theydons kept saying that they will put the property back on the market if I didn't hurry up and complete the purchase. Long story short, I dodged a bullet there! Do not trust Theydons! They live up to the stereotype dodgy estate agents!

BUYERS BEWARE! Make sure your solicitor goes over details with a fine comb as Theydons will try to rip you off. Alec from Theydons tried to bully me in to completing on a purchase after falsely advertising things relating to the lease. I don't know how they thought they were going to get away with it. After being fed a bunch of lies and cheap bullying tactics from Alec, I sought advice from my solicitor who, went over the deeds in detail and uncovered multiple discrepancies. Theydons kept saying that they will put the property back on the market if I didn't hurry up and complete the purchase. Long story short, I dodged a bullet there! Do not trust Theydons! They live up to the stereotype dodgy estate agents!

Thought their customer services could be done better

Disgusting staff and offer no assistance whatsoever. You’re better off talking to a wall, would probably will get a better response.NegativeResponsiveness, Quality, Professionalism, Value