I live in 7A Fullers Avenue, today (31/12/2020) I accidently locked myself out without my keys. I called the emergency number that Theydons provided, the phone was answered by one of the manager Louise Nichols, she said give me 20 minutes to see who is the closest and they will bring a spare key to you. I called her back after 25 minutes and she advised me that someone will be with you in 45-1h max, after 1 hour and 20 mins I called her back to see the progress and she answered the phone with an angry tone “how can I help you?” she started shouting at me said ‘I advised you someone will be with you, its your fault that you looked yourself out’. It was extremely unprofessional from her. Its not the first time the management in this place has communicated in an unacceptable and rude way for example by shouting and yelling and talking without understanding or listening to the caller, to name and shame these people are: Ashlie Green, Theresa Bradley and before was a person called Taylor Purll who has now left to cause harm in another agency. This is totally unprofessional management and I seriously advise anyone to stay away from these people. I was finally let in to my property after 3 hours.NegativeResponsiveness, Quality, Professionalism, Value

Hi More than 2 weeks ago i have enquired with your agency one property in grove green road, leytonstone,2 bed flat £1200pcm. I really liked the property so i went to view the property, agent was very rude and he wasn't wearing mask properly as well as he wasn't interested to showing that property .After viewing the property straightaway i have send email to the agent about offer form and called 100 times in theydons customer service number every time they will take my details and inform me that the agent is busy, will call be back. In this 2 weeks he didn't contact me. Really dissapointed with your company customer service, i can see the property was listed in october and still available. Now i can understand why it is still available as your agent is not doing his work properly.NegativeResponsiveness, Quality, Professionalism

DISCRIMINATING AGAINST ETHNIC MINORITIES

The worse management I have ever seen. Please stay away. Unprofessional people.

I have tried to put my property on the market with Theydons. After the initial valuation. I have sent them several emails and have not had one reply. Considering all of the positive reviews for them on here I find this extremely disappointing.

Stay away if you don’t like stress.