The worst lettings estate agents and I will never use them again!!

Agreed a property to let with Belvoir, paid the holding deposit and cancelled other viewings that we had planned. The company then informed us they had accepted multiple holding deposits (which is illegal) and the flat had been let to somebody else. When I questioned this practice through email, they just fobbed me off and refused to acknowledge that they had acted illegally or even apologise. Avoid if you are looking for a professional letting agency.NegativeProfessionalism

Very disappointed by the unprofessional conduct. 1.Arranged a viewing, the letting agent did not turn up. I called the office, they informed me that the agent was on their way. 10 minutes later I called again and they then informed me the agent could not make it, had not set off and had in fact double booked. 2. I arranged a booking for another day. They then called me, informed me that they could not even access the property that week so the first viewing(same week) booked also could not be carried out.

DO NOT USE! Our rented property had excrement and vomit all over the beds prior to moving in, which Belvior failed to notice/mention on their report prior to us moving in. There was also a severe damp issue which was not resolved, despite countless complaints to both the landlord and the letting agents. Belvior then deducted a significant amount from our deposits to sort out the damp issue upon our tenancy ending, even though it wasn't our fault/issue to fix. We also recieved no help or support during the Covid crisis. Please do not use Belvoir, especially if you are a student. We were utterly appalled by their shoddy service and poor attitude.

AVOID AVOID AVOID - especially if you are a student!! When we collected the keys, we entered the property to find an overwhelming amount of damp and mould spread across all rooms inside of the house. The house was also unclean and unkempt and smelt of cigarettes. Upstairs, two of the mattresses were covered in human excrement and urine, with yellow stains down the side of one bedframe. There was also broken appliances: a bedside lamp with bare wires and an iron with missing buttons. The hoover and oven were filled with grease. There were also no working batteries in the smoke detector alarms and the carbon monoxide alarm. We were unable to use the property for two weeks while the landlord rectified the issues. A few months into the tenancy, the lock on our front door broke due to cold weather. After two weeks of complaining, Belvoir finally agreed to arrange for repairs. The landlord came to our house afterwards and told us that Belvoir had informed them that we had broken the lock purposely, and that we had personally chosen the contractor who had overcharged for the cost of the repairs. We raised concerns with Belvoir Leicester over the way they arranged and organised viewings of the property. As a statutory right, we expected at least twenty- four hours’ notice before a viewing should take place. Belvoir never followed this rule. We were never given the full twenty- four hours’ notice and on one particular occasion, we received an email at 2pm informing us of a house viewing at 3pm that same afternoon. On days we were given more notice (but still less than twenty- four hours), a Belvoir representative would attend the property with clients an hour or more earlier than we were initially informed. As I am sure you can understand, this was very stressful and meant that our daily activities were interrupted. Despite the extremely poor condition in which we found the property in, when moving out we left the property immaculate. The inside of the house was cleaned, and the garden was de- weeded. Due to COVID-19 restrictions at the time, we were told that the post- tenancy inspection needed to be delayed for seventy- two hours after moving out. However Belvoir did not attend to the property for at least four weeks after this period. I consistently made contact with Belvoir Leicester’s office by email and phone to request an update. After more than two month’s delay in making contact with us, we received an email from Belvoir informing us that we would be losing approximately £265 from our £900 deposit for “cleaning” and a replacement of the bathroom sealant. This particular sealant was damaged when we commenced the tenancy, which Belvoir were aware of yet never fixed. As evidence of the “cleaning” related issues, we were sent an image of a dead fly on the windowsill, and a number of weeds in the garden area. Given the delay in Belvoir actually inspecting the property in person, it is to be expected that various weather conditions would have caused weeds to grow in the garden. However, after numerous emails and much dispute, the total deduction was agreed at £150 purely to bring the matter to an end. I made it very clear that myself and the other two tenants were still very displeased with this amount. We believe that the landlord refused to make the requested reasonable repairs during our tenancy in order to make deductions from our deposit. Even after all of the hassle and stress that Belvoir had caused us, more tha five months after moving out of the property, we each received an email and text message from Belvoir demanding nearly £2,000 - because their NEW TENANTS have failed to pay their rent! So Belvoir thought it would be clever to chase us and try to make us pay the debt!! This email was not encrypted or protected in any way, and so the three new tenants (of whom we have never met) could view our personal email addresses. This is a clear breach of the Data Protection Act 1998. Overall, AVOID THIS PLACE. I have never known such shocking & incompetent service. My complaint to the franchise manager was ignored

I'm really unhappy with Belvoir Leicester. After raising serious concerns with the property which I rent, at a high cost each month, there has been no follow-up communication from them. I have been left to chase trades to get jobs completed and when the trades are too busy to fit in the jobs they just don't get done with no follow-up from Belvoir. I'm also concerned to hear about the previous post as I also have a serious damp problem which is through no fault of mine. I am considering my options. As a family we intended to be at the property long-term which I'm sure would have pleased the landlord but enough is enough.NegativeResponsiveness

Leeches - that's all they are, will take advantage of students to the fullest

The staff here are extremely rude to customers, in particular a woman named Scarlet. The way she speaks to people is as if she is annoyed that she actually has to do the job she is being paid to do. The staff were really impatient and don’t communicate well at all. Avoid at all costs. I know other people that rent properties from them and they have been treated in an appalling manner as well. A general attitude change would go a long way for these guys.