I was trying to help a friend with hearing difficulties and they couldn't even manage an email without some pushing. Talk about not knowing how to do you job. As I was just the middle man for my friend and they where lacking in professionalism and without even checking references or doing anything rejected said friend before even getting reference details

Awful. First they gave me the wrong door number so I knocked on the door and was greeted by a lady who had no idea what was going on! Then the man showing us around turned up half an hour late, no greeting, no apology just walked towards the door of the property next door! So I said to him "you're a bit late mate" and he really didn't care! Not impressed at all! Bad service all round.

Absolutely disgracefull what Belvoir Leicester staff and Dr Shah the landlord and his familly put us through in the 8 years we rented from them! Failure to complete repairs multiple times forcing us to get Oadby and wigston council involved 4 seperate times in 8 years including, Having to repair the cooker in the property ourselves. Failure to re-decorate after multiple floods in the property(leaving us with water damaged walls for over 2 years). Leaving us with tools and debris in the loft after carrying out a boiler replacement, including sharp metal cutting disks and huge off cuts of pipe with jagged edges, destroyed some stored familly items at the same time. Turning up at the property without 24hours notice harassing a familly member with mental health issues, inducing an accute anxiety attack and months of depression and anxiety all logged with our GP! Leaving us with windows we could not open due to rendering on the outside of building crumbling and fowling it up. windows we could not close and secure at all forcing us to not be able to leave the property unattended for over 6mths, huge 2 inch gaps in the windows, seals falling out of 70 percent of the windows in the propertry causiing rain to entering and rendering it impossible for us to have any belongings near windows or cills. They constantly lied and tried to blame it on us not allowing them access to quote or repair! I mean why would we report something that is having an ill effect on us then not allow entry seriously!?, they could not even be bothered to dream up a good lie. Thankfully at least one person has some integrity at Belvoir because they confirmed to the council we had allowed access 100 percent of the time with 24hrs notice. In the end Oadby and wigston council had to negotiate an early tenancy ending to get us out of a house that was not fit to live in. (all of which is logged with the above mentioned council and available for public access on request) And finally Belvoir lettings party trick the old lets try rob the deposit, becauce you no it just was not quite up to Belvoir form without was it?? All in all probably the worst experience in our lives thanks to Bhavna Odedra and her band of theives,crooks,liars and down right bullies.

As many others have said, we recieved fraudulant claims on our deposit when trying to leave, as well as terrible maintenance, attempts to increase rent illegally, being told where to dispose of bulky items and then tried to claim damages from this. DO NOT ACCEPT deposit deductions! Make sure to challenge through the dispute service. Belvoir refused to give the deposit information for us to challenge this and tried several times to say we had to accept charges, don't give in! Insist they give you your deposit information to challenge charges.

I asked for a viewing on a property, I got a phone call and instructed the agent that I can only view the property on Saturday, there after I am admitted into the hospital, I was informed that he will get back to me. Until today I have never received any call calls from the agent or their Manager. PS I am a retiring Landlord with a portfolio and I was looking at handing my interest over to an agent. If you can be bothered with customers there will come a time when customers will ignore your business just as you are ignoring customers currently. I feel for the people who are your current customers. 1star is over rated.

Our experience with Belvoir Leicester was extremely disappointing as they didn't initiate payments until the start of tenancy despite us providing the information that few of the tenants were outside the UK and it would take 3 working days for the monies to reach them. Furthermore, the tenancy agreement was not ready even on the day of moving and was still being made. The rep from Belvoir, Suman Mehta, was extremely irresponsible and unprofessional and had no idea about the situation we had expressed to her clearly before. I would not recommend moving through with them.

I don’t even think they deserve 1 star. Been renting with Belvoir nearly 10 years. First of all never missed payment. And been always looking after a home at the time I lived in. Anytime anything needed to be fixed I had to chase and chase even when was danger to my own life when I had leak through my kitchen lightening I had to always ring and be abrupt with them. Secondly my flat come on marker for sale they not even wanted to tell me about it ! I find out from my friend ( great communication as always ). Then I decided because I lived in property maybe make offer and purchase and even then I been treated life third class citizen without any rights stating that they not sure if I have enough fund to purchase this properly ! ( bare in mind I just purchased 3 bedroom house ) well what can I say they loss. When I decided to move - they wanted me to stay 2 months notice when my tenancy agreement stated 1 month . Again please everyone read what you getting yourself into this agency. As in my contract said general living condition won’t be charged deposit but now I’m getting charged for everything even mould I been telling for years needs to be sorted as ventilation in a building is poor . They trying they best rip me off with everything like walls not being painted ( where landlord never bother to paint). It’s fine I won’t get poor of how much you will try rip me off . Also flat was entered for viewings without my permission or letting me know ! And that is invasion of privacy . Any day you speak to anyone they rude and not wanting to deal in professional manner. They manager never want take responsibility. Also now I been called a liar as I booked council pick the waste and got all emails and I been told I am not said to guy sitting downstairs… it’s getting better and better. Good luck running your business with your trainers underneath the table When client enter the office . Professionalism is just 0 in that place.

I have not had a good experience at all yet. Everything went smoothly with my application and deposit however the move in day was delayed past the advertised date so they could prepare it. This was not done. I have found toilet roll and personal belongings of the previous tenant (photos, electronics etc). Toilet seat was also not attached and not mentioned in my inventory report. Black mould in the shower which a £4 CIF can fix. I am waiting for a response to all this. On the day I was given to collect my keys, the keys were missing. The staff member (they know who they are) had the keys on their person and took them home over the weekend. This, as i told them and you can imagine, caused a pile up of issues and inconveniences. I am not comfortable with the attitude this is being handled, almost like its a laughable mistake? I will update this once i have spoken to the manager who is on holiday. I have been waiting over a week to resolve these issues. Based on my experience thus far i would reccomend you avoid Belvoir Lettings.

Belvoir have been nothing but trouble during our tenancy. They are none responsive and were on many occasions, the worst one was when we asked for them to look at a leak and then we get a call from a plumber 3 months later without any heads up saying Belvoir arranged for him to look at it. We asked for 3 of the 4 dining room chairs to be fixed as they were damaged before we moved in and had really wobbly legs, this never got dealt with. They then had the cheek to claim these repairs from our deposit when our tenancy ended. Finally, when it was time to send us our deposit back to us, they informed us the damages etc would cost us £500, which was just about half of the original deposit. When we disputed this they backtracked and claimed the damages only cost £150 and they miscalculated. They then took weeks on end to reply to us providing little to no help in retrieving the final deposit. They clearly have no regard for the tenants they are supposed to be supporting and only favors themselves and the landlords that they work with.NegativeResponsiveness, Quality, Professionalism