I have not had a good experience at all yet. Everything went smoothly with my application and deposit however the move in day was delayed past the advertised date so they could prepare it. This was not done. I have found toilet roll and personal belongings of the previous tenant (photos, electronics etc). Toilet seat was also not attached and not mentioned in my inventory report. Black mould in the shower which a £4 CIF can fix. I am waiting for a response to all this. On the day I was given to collect my keys, the keys were missing. The staff member (they know who they are) had the keys on their person and took them home over the weekend. This, as i told them and you can imagine, caused a pile up of issues and inconveniences. I am not comfortable with the attitude this is being handled, almost like its a laughable mistake? I will update this once i have spoken to the manager who is on holiday. I have been waiting over a week to resolve these issues. Based on my experience thus far i would reccomend you avoid Belvoir Lettings.