Agent turned up late for the viewing, the agent we had moving in wasn't helpfull at all. Had no manners. The worst part was they didn't tell us what energy supplier we had, yet instead they signed us to the supplier and not ask for permission to do so. I wouldn't recommend this place. Awfull

This is a shocking agency!!! They showed my daughter a property with exposed wires near a gas flame in the kitchen, and just said there's no legal requirement for an electrical safety check. The place was dangerous, for goodness sake. Landlords, steer clear; if you're someone looking to rent a property, steer even clearer.

Atrocious is the best word to describe this company. This started by me booking a viewing which I thought was booked. Turned up at the property to find out that they had never booked the my appointment. Then had the audacity to say on the phone they had never specified which Monday that it was booked for. So I booked the appointment under my partners name instead and guess what they cancel again. Ask to speak to manager for the second time and no response. And all you get is a pack of lies about how it’s not the company’s fault. Well I feel sorry for the property owner because they have simply lost a sale.

Belvoir, Leicester: Tenancy Application & Viewings THIRD-PARTY DOCUMENT HANDLING ISSUE: I had called Belvoir today and asked why the Landlord wished to move forward with an alternative tenancy application, and the reason was that Belvoir had not received my partner's application fee and application documentation. On the Goodlord website; it is not clear that both potential tenants must create an account/login each, moreover the guidance notes (where this might be explained) are not accessible as the link to them had not been working. This link may need to be corrected. When I called today (Saturday 18th August); the representative that spoke to me said that the documents from my partner were not only missing (causing the Tenancy Application to not go ahead), but that "he hasn't submitted anything", "he hasn’t paid anything', 'we have had nothing from him". The way I was spoken to was abrupt, rude and I was unable to clarify why this was the case as the representative kept verbally cutting me off. She also stated that she had told me that there needed to be two separate accounts (per tenant), but when I finally managed to get a word in; I explained that I knew that would be the case for payments and document submission; but not two separate logins on Goodlord. If Belvoir is to use an external website in which to collate application documents; it must make sure that the website is maintained; and to explain that the tenancy application will be handled by an external website as the potential tenant may not be happy to disclose their personal information to a third-party website. It is also crucial for Belvoir to make it clear that two accounts/logins must be created as Goodlord's website is misleading. ABRUPT/LATE/RUDE REPRESENTATIVE FOR VIEWINGS: I also want to express my concern over the representative we had come into contact with for our viewing of the Knighton Road property on Monday 6th August. He was late and didn’t explain why, he was not able to answer my basic questions about the property (such as where the boiler was located, and even questioned WHY I needed to know), he had absolutely no time for me and was very agitated and wanted to rush me out the property as quickly as possible. He had also booked two viewings for two properties on Springfield Road for Thursday, 9th August at 11:45pm without confirming this with me. I had not received confirmation of a booking until Michaela had called me approximately one hour beforehand on the day to confirm my availability, and I informed her that I had not been contacted to book and confirm the viewings. Therefore, I had to rush over to view the properties without adequate and prior notice. GENERAL IMPRESSION: I feel as if Belvoir LEICESTER have handled our process very poorly, and that they have fallen very short of my expectations. The impression I have is greediness, rudeness, abruptness and a general lack of communication. Again, I would like to state that I DO know the correct Belvoir Branch is LEICESTER, and will not accept Belvoir’s google rating to my comments as “we do not have you on our records”, “please call this number so we can verify which branch you were with”.

The agent has arrived 15 minutes late for the viewing, not even apologizing for his delay and spoken to my partner in a very rude manner. The property was an absolute biological bomb, mold all over the place, very poor insulation, greasy kitchen with a sticky floor, and filthy bathroom. The agent could't answer if or how these problems would be fixed before renting the place and seemed eager to leave that place asap.

Belvoir are the worst company ever. I have over 90 photographs of evidence on poor maintenance. Contractors beat up my partner for questioning their work. Leak in bathroom from shower upstairs still not fixed over 3months later so we had to fork up costs for temporary accomodation to keep our family safe. Roof of the bathroom then fell in!!! Mould in every room that only ever got painted over. We paid for a dehumidifier to try and keep the place drby. 89%+ humidity!! So many other issues...

Terrible letting agent, make you wait 1 week for an appointment then resedule the appointment twice then call you the morning of your appointment to cancel it.

Terrible service! Unhelpful, rude and refuse to accept the mistakes made by themselves. Seems like no one knows what they're doing and always have to "get back to you" with the answer, which is never done.

Absolutly awful agents. Would give them zero stars if possible. Take so much money off you for unnecessary things. When I moved out they actually charged me for them to complete the moving out checks which are mandatory. So many hidden charges with renting. But if I had any problems with my flat they were nowhere to be seen. Had a leak in the ceiling of my flat for the 2 years I was living there and they did not seem to care. Everytime we called or emailed to complain about it they acted as if they had never heard about it before. They really don't care about their tenants, just there to take as much money as possible. No customer service and staff are rude and ignorant. Worst letting agents I've ever experienced.