Hi Shane, the email address we were provided bounced back several times which is why the email did not come through the first time. Due to the high level of interest on the property, we sent out a lot of application forms and as soon as we receive a holding fee we have to cancel any further applications. In this instance, the holding fee was not paid by you friend. Any questions regarding this please contact us on 0116 3666333 and we will be happy to help.