I don’t even think they deserve 1 star. Been renting with Belvoir nearly 10 years. First of all never missed payment. And been always looking after a home at the time I lived in. Anytime anything needed to be fixed I had to chase and chase even when was danger to my own life when I had leak through my kitchen lightening I had to always ring and be abrupt with them. Secondly my flat come on marker for sale they not even wanted to tell me about it ! I find out from my friend ( great communication as always ). Then I decided because I lived in property maybe make offer and purchase and even then I been treated life third class citizen without any rights stating that they not sure if I have enough fund to purchase this properly ! ( bare in mind I just purchased 3 bedroom house ) well what can I say they loss. When I decided to move - they wanted me to stay 2 months notice when my tenancy agreement stated 1 month . Again please everyone read what you getting yourself into this agency. As in my contract said general living condition won’t be charged deposit but now I’m getting charged for everything even mould I been telling for years needs to be sorted as ventilation in a building is poor . They trying they best rip me off with everything like walls not being painted ( where landlord never bother to paint). It’s fine I won’t get poor of how much you will try rip me off . Also flat was entered for viewings without my permission or letting me know ! And that is invasion of privacy . Any day you speak to anyone they rude and not wanting to deal in professional manner. They manager never want take responsibility. Also now I been called a liar as I booked council pick the waste and got all emails and I been told I am not said to guy sitting downstairs… it’s getting better and better. Good luck running your business with your trainers underneath the table When client enter the office . Professionalism is just 0 in that place.