Dear Mr Fairbrother Thank you for taking the time to leave this 3 star review, however 3* is not the level of service we wish to give our clients. I understand you are a guarantor to one of our student tenants and you have had frustrations in regard to the split utility bills on a 23 bedroom property, my Student Manager has informed me of this now and has said she does understand why you have been frustrated, it has been an on-going issue. I believe it is almost resolved now, but we do sincerely apologise for your disappointment that we understand and is reflected in this level of review. Please don't hesitate to contact us/me if you feel you wish to discuss this or any matter further, thank you. sue.warburton@belvoir.co.uk Kindest Regards Sue, John & your dedicated Belvoir team