Dear Max Thank you for taking the time as a student to vent your frustrations towards us here at Belvoir, however I am sorry to say you are totally incorrect in your assumptions and perception of the situation. The decisions made by your Landlord were as they state 'made by your landlord' , we have no legal control over their instructions when it is their own property. I have investigated this claim by you and the student team have sent me as per below: - He lived in ******* last academic year - The landlord charged them for 7 marked walls, 2 stained mattresses, a marked windowsill, and a stained coffee table – charged £340 - The cleaners charged £570 - In total is being billed £910 – none of which is going to us - Max has emailed us saying we have exploited him, we are being opportunistic, we are overcharging him etc. I have had 4 emails off him since yesterday. Please see the breakdown of the cleaners bill. As you will see, a great deal of items were left in the property, you are informed prior to remove all items, as you did not, these have to be removed by a third party, taken away using their time and fuel costs, this is unfair and expecting others to spend their valuable time and money on your error in not removing your items, but we do not call you 'opportunistic or greedy'. I can assure you that we make absolutely no financial gain from your deposit costs, the best, most cost effective outcome for us is to find a property clean and tidy, ready to be re-let, we do not find joy in carrying out work to return a property to its original state. I can also assure you that your Landlord is extremely understanding of students ( he has student children of his own) and does not add costs to students lightly. He has to pay to rectify his property when marks are left on walls etc, often the entire wall would need re-painting. Cleaning bill as per below: Property: Hallway kitchen- full £140 Lounge- full & remove items (high level), remove stained cushion £60 ( had to be cleaned) R1- full R2- full R3- full R4- full R5- full + remove items £35 each bathroom- full + remove stickers from window £40 Bathroom 2- light clean £20 Remove items from hallway £10 Hallway- carpet marked- steam clean £30 We sincerely wish you all the best in your future endeavors and we hope you realise now that we did not 'find a way' to take money off your deposit, this was as a result of your own decision in how to leave your property. Best Regards Belvoir Leamington Spa