Hi Pandazia Thank you for your neutral google review, however we can see you are a local guide, but in Croydon? We have checked our records and you are not and have not been a tenant of ours, so we don't understand why at 1 AM on a Sunday morning you decide to leave a 3 star review with no explanation? We do know that some local guides like to leave random reviews in order to get their 'score up' in order to maintain a local guide status, sadly this is rather unfair given our business has never had any dealings with you nor would we at 1am on a Sunday morning, especially from Croydon which is nowhere near Leamington Spa? I can see that you have also left other companies 3 star reviews with no explanation also at 1am this Sunday morning?? Could you kindly contact me directly at sue.warburton@belvoir.co.uk so you can kindly discuss with me why you have left this what is deemed as a negative review on our Google account? Many thanks, Sue & John Warburton - Family business owners.