Hilbery Chaplin Residential - Laindon

We used James Winn to purchase a property and the service was generally quite poor. Communication is very weak, and despite several calls, call backs to answer any queries were very infrequent. The team seemed very unorganised with little handover. The sales negotiator only worked part time, which does not work when purchasing a house when questions can crop up at any time, especially if handover is lacking. The day we were completing communication with us was very poor. Leaving us confused as to what was going on, and when to pick the keys up. Very little support, and no one actually checked to see if we received the keys after getting them from the vendor. I have not heard from James Winn since. Unfortunately I will not be recommending James Winn to any friends, colleagues or family due to the poor service.

I wouldn’t have them sell a second hand fridge after the awful experience I have had with them

I paid legalbricks for an EPC to be carried out at my home, the engineer didn’t turn up initially and I waited the entire day for them to arrive with no update. Then when they did finally come weeks later they completed the EPC incorrectly with wrong information about the energy supply meaning I now have a lower score than I should. I’ve been trying to get in contact with them for weeks by phone and email and have been fobbed off for almost a month. I really don’t want to have to pay another £100 for another company to do the job properly. I’ve had no apology or call/email back to rectify the issue. I have proof that they haven’t completed the job correctly and I’m extremely disappointed I wasted my time and money on this company and has impacted my ability to sell my property.

I have had very little contact with them as my agent I don’t feel like they really care at all Moving agents now

I was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far

He has something of mine that I have been waiting for almost 2 years and they have not answered my phone calls and have not answered emails to the point using other people's number and get no reply.

Didn't want to give any stars whatsoever. An absolute disgrace of a company without an ounce of humanity. Just rude and horrible at communication.

To be clear I am writing this review as a business owner dealing with this company to progress legal matters. This company fails on every level. Today I rang to chase a reply to an email sent to Analise 10 days ago to progress a legal matter. I'm an existing client. The receptionist advised that Analise was off, to which I asked if she'd been off for 10 days.. to be advised 'no'. To which I asked to be put through to her team as perhaps she,d passed the work on. To be told that they are all working at home and uncontactable. Incredulous I was then told that calls can't be tfr. The quality of the output of this team is dire and previous complaints have not been dealt with .. they simply ignored the complaint in breach of rules. . Clients go elsewhere! This company is the dregs

The staff are unprofessional. Might have given negative star if possible. Look Away