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Hilbery Chaplin Residential - Laindon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I wouldn’t have them sell a second hand fridge after the awful experience I have had with them

1.00 /5

I paid legalbricks for an EPC to be carried out at my home, the engineer didn’t turn up initially and I waited the entire day for them to arrive with no update. Then when they did finally come weeks later they completed the EPC incorrectly with wrong information about the energy supply meaning I now have a lower score than I should. I’ve been trying to get in contact with them for weeks by phone and email and have been fobbed off for almost a month. I really don’t want to have to pay another £100 for another company to do the job properly. I’ve had no apology or call/email back to rectify the issue. I have proof that they haven’t completed the job correctly and I’m extremely disappointed I wasted my time and money on this company and has impacted my ability to sell my property.

1.00 /5

I have had very little contact with them as my agent I don’t feel like they really care at all Moving agents now

Reply from agent

We are so sorry to hear about your negative experience, this will be investigated fully and we will ensure nothing like this happens again. We strive to achieve the highest standards of customer service and on this occasion it would appear that we have not delivered. Rest assured we will continue to try and achieve our usual 100% customer satisfaction.

1.00 /5

I was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far

Reply from agent

Hi David, Thank you for your honest feedback. We really appreciate any opportunity to improve our product and our customer service. I am glad that our support and service have made a positive impact. Regarding the issue you detailed in your review, it is a specific case of the document itself and the system it's going to - not representative of the overall product. I am sorry we were not able to work together to resolve this as you expect. I have put it as a feature request to our product team, to improve the experience for future customers. If you would like to discuss this further, please do not hesitate to contact us. kindest regards, Terrie Customer Success Team Lead

1.00 /5

He has something of mine that I have been waiting for almost 2 years and they have not answered my phone calls and have not answered emails to the point using other people's number and get no reply.

1.00 /5

Didn't want to give any stars whatsoever. An absolute disgrace of a company without an ounce of humanity. Just rude and horrible at communication.

1.00 /5

To be clear I am writing this review as a business owner dealing with this company to progress legal matters. This company fails on every level. Today I rang to chase a reply to an email sent to Analise 10 days ago to progress a legal matter. I'm an existing client. The receptionist advised that Analise was off, to which I asked if she'd been off for 10 days.. to be advised 'no'. To which I asked to be put through to her team as perhaps she,d passed the work on. To be told that they are all working at home and uncontactable. Incredulous I was then told that calls can't be tfr. The quality of the output of this team is dire and previous complaints have not been dealt with .. they simply ignored the complaint in breach of rules. . Clients go elsewhere! This company is the dregs

1.00 /5

The staff are unprofessional. Might have given negative star if possible. Look Away

Reply from agent

Dear ‘’Poke Man’’ We have no record of you contacting our branch and are therefore we are unsure how you can leave such a negative review. Please contact the branch manager at paulwood@hilberychaplin.co.uk so that he can look further into your comments. Thank you

1.00 /5

inconsistent, unprofessional, rude and intemidating nature of their services is totally unacceptable.

Reply from agent

Unfortunately, the work that we do can attract negative comments from those that are not our clients. In the unfortunate and rare event that a genuine error has been made, our team will always look to resolve the matter promptly and respectfully.

Contact details

Unknown

Opening hours

Unknown

Address

The Estate Office, High Road, Laindon, Essex, SS15 6DQ, South East, UK, SS15

No about information available

Our team

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Relocation Agent Network

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