Ian kept us up to date throughout the long and stressful process, making sure we were advised every step of the way, with where we were at any given time. Liaising with all in the chain, not just "his" client. He was always on hand and if not available would come back to us straight away, something other Estate Agents could take a lesson from. Would definitely use again. Professional and friendly, even calling after the move, to make sure that everything was as expected.

I have bought and sold properties with Hilbery Chaplin and found that both sides of the transactions were dealt is a very professional and efficient manner. The staff offered me an excellent service and were courteous and very friendly at all times. I would have no reservation at all in recommending them to anyone who wishes to sell their property or to seek any advice in a potential purchase in area. Keep up the good work ....Mr A. Baker

We recently sold and purchased through Hilbery Chaplin and would advise that we received a high level of service. What was potentially a difficult transaction was handled professional and timely. Good advice was received and we was kept informed regularly of any updates and progress. I have used Hilbery Chaplin on several occasions and they deliver a level of service not usually associated with Estate Agents. Well Done.

Great handover

Tried multiple different outlets to sell our house and they were very well informed of the market and what to try next. All the staff members were incredibly friendly and knowledgeable of the whole process and put you at ease when issues arise. A special thanks to Lewis who continually chased the chain to keep things moving efficiently.

Close to the town centre, free parking outside the offices. Initial contact was positive.

Great

We used James Winn to purchase a property and the service was generally quite poor. Communication is very weak, and despite several calls, call backs to answer any queries were very infrequent. The team seemed very unorganised with little handover. The sales negotiator only worked part time, which does not work when purchasing a house when questions can crop up at any time, especially if handover is lacking. The day we were completing communication with us was very poor. Leaving us confused as to what was going on, and when to pick the keys up. Very little support, and no one actually checked to see if we received the keys after getting them from the vendor. I have not heard from James Winn since. Unfortunately I will not be recommending James Winn to any friends, colleagues or family due to the poor service.