Working with Jordan from Dexter's, hes gone out of his way to get back to me and done as much as is in his power to help with the situation we are dealing with.

Very disappointing response from the Manager when attempting to obtain a valuation to rent out property, After another very helpful member of staff had arranged for a valuation to be done the manager decided to cancel this and look for comparables instead quoting prices from 2 years ago. Bad attitude and service sadly this is what gives estate agents a bad reputation.

Inventory check out report was promised by the agent to be on the same day, was processed 2 days later instead. Some iPad pictures are out of focus. I also admire the scrupulousness and effort taking pictures of 2cm hair and flagging it as a check out issue.

meh

This company was used through KFH estate agency. We paid £130 for this 'professional inventory'. Once they arrived back at the office they were unable to upload the photos so instead of returning and repeating the pictures the same day they did so a week after we had moved out. This allowed the landlord to dispute a lot of things within the property. This then meant it took over a month for our deposit to be returned. We were never offered a refund or compensation for the inconvenience they had caused us.

Ironically, when I first contacted this branch, the estate agent asked me to leave her a Google review as part of her internal six month review. At the time, I obviously had no idea how my experience with Dexters would develop. Unfortunately, my experience with Dexters has been consistently disappointing, not just with this branch but with several other Dexters branches I have contacted. A few examples: • I travelled specifically to attend a property viewing, only to arrive and find that the agent did not have the keys and therefore could not let me into the property. The following day, I was suddenly told that the property was off the market. • I was told not to worry because she had several similar properties that she could show me. I then had to chase for several days just to receive anything. More than two weeks later, I only received one link, and the property wasn't even remotely close to what I had been looking for. • I requested a virtual viewing for another property and never received a call back. This happened three separate times, with different Dexters branches, including this one. • I also requested information regarding the purchase of another property and never received the requested information. These are not isolated communication issues. After dealing with multiple branches, I have experienced the same lack of follow up and poor organisation repeatedly. Ironically, I was even told that I would be made a priority in finding a property. Given what happened, I can only wonder what the service would have been like if I wasn't a priority. Overall, the service has been very poor. If you are looking for a property through Dexters, be prepared to chase them repeatedly and potentially waste your time. Based on my experience, I would not recommend Dexters.

Having simultaneously sold through Hamptons and purchased through Dexters the contrast in professionalism was so stark it almost defied belief. Our agent at Dexters seemed to consider any post-offer involvement an inconvenience. Emails went unresponded, blaming they had gone into her junk and on the rare occasion we did get through, responses ranged from vague to outright unhelpful. At one point we were mistakenly sent the sellers invoice and when we queried it and having to call up, as we heard nothing, were told this is 'normal' , neatly highlighting the fundamental lack of experience and care we experienced throughout. I would encourage any prospective buyer or seller to consider alternatives. Buying or selling a property is already stressful it doesnt need to be added to by a poor estate agent.

We unfortunately rented a flat from Dexters Kingston. They're also in charge of managing the building (they told us they deal with the block management side of things as well), which was left in an absolutely appalling state for more than a year. We constantly had to report DISGUSTING fly tipping and they called it a mere 'annoyance'. It is NOT an annoyance, it is ILLEGAL. The bin room was left in a terrible state and without a lock on. The parking area, right below our flat, was filthy, unsanitary, a fire hazard and a health and safety risk. Eventually we had to get the council involved to clean up the horrendous levels of tipping. They constantly act in complete bad faith, misleading and passing the blame onto each other instead of helping tenants. DO NOT RECOMMEND, find ANY other estate agency, not Dexters. They wouldn't know what decency was if it stared them in the face. EDIT: Outstanding issues still remain and will update this review as soon as possible to elaborate on them.