Updated to 1 star from 5. Dexters block management is appalling. I recommend avoiding dexters at all cost if you’re considering renting

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.

Very little contact from FBM. Emails not responded to and answerphone messages not returned. Very disappointed with FBM Tenby. In the past we've used FBM Pembroke and had a much better experience.

Absolutely terrible experience with Dexters. I have been dealing with an issue for over half a month, and absolutely no one has stepped up to help resolve it. Every time I reach out, I just get brushed off with generic, unhelpful excuses. …

Not impressed with Dexters. We left Kingston 6 years ago. On many occasions since they have called and emailed me asking if we want to sell. I have asked them to remove me from marketing and they continually fail to do so years later. Not trustworthy and lack attention to detail. Latest email 11th March 2026. We moved in 2020.

Ive emailed and husb has too about viewing a bungalow for sale. No response. Wouldnt like them to sell my home if they dont bother contacting people back!

Not the best Estate agents. Unfriendly and some of them were late. No matter the reason/s as Estate agent/s you should be on time. Not a good help either when you contacted them with regards of damage/s that need to be fixed in a property. Overall customer service of Dexters is terrible!

We are currently searching for a house in the Kingston area of London and arranged a viewing through Charlotte from Dexters. We were delayed by traffic and, as soon as it became clear we would be late, I called the office to let them know we were likely to be around 15 minutes behind schedule. In the end we arrived approximately 30 minutes late and had missed the agent. What I find unacceptable is the agency’s response, placing all the blame on us and insisting that we should have called again to update them about the longer delay. While I recognise that we were late, we are still the clients and should be treated with a basic level of care and professionalism. At the very least, I would have expected Emily to call and inform us that she had other viewings and would not be able to wait, rather than there being no contact at all. That lack of communication feels unprofessional, particularly when you are in the process of trying to buy a property and reasonably expect decent treatment.