Unprofessional company. They will point out nothing during check in, take a dozen photos however during check out they will point out things they never analysed during check in, taking hundreds of photos. Overall just an unfair company, can not recommend one bit. My advice is to take your own tenant photos during check-in and check-out to protect yourself from their reports and eventual deposit disputes with landlords.

Unfortunately, our experience with this estate agent (Giovanni) as first-time buyers was quite disappointing. Following the agreed sale, communication became inconsistent, and his manner was often unprofessional. …

As soon as they male contract with a tenant, they don't care later. Hard to get response to emails and even if they respond they never answer questions properly. Messing up tenants energy account, documentations are wrong. Fed up with them.

I signed a contract with Dexters and rented more than 3 years, but I haven't received my deposit for nearly 2 months. Although the inventory check has been completed, they do not respond to my email inquiries. Kingston has many foreigners coming to find housing, but if you are coming from abroad, I would not recommend this place. If it’s your first time renting in the UK and you choose to use Dexters, I think you will experience a lot of stress.They neither provide any assistance nor even reply to emails.

Horrible. Been a tenant in their property for 4 years. Came to us moving out and they tried to deduct a significant amount for a professional clean, which we already had done when we moved out. When I sent the invoice of the clean and asked why we were being charged I was told by an agent the inspection was by a third party service and was OTT so they’ll have a look at it again. Bearing in mind, when we moved in the place was in an unhygienic state and when we requested for it to be cleaned, it took 3 weeks for them to get someone out. As no one was going to live in squalor for almost a month, we had done the majority of the cleaning already. I was told to remove a few of my things I left behind, which is fair enough, but also remove the landlord’s furniture which he for some reason forgot he owned, and if we did, it would be a negotiation point for getting our whole deposit back. For years we’ve had issues not looked at, not replied to, not had anyone come to see. Wet marks and mild mould, a fire due to the filter in the cooker hood not being changed when we moved in (?????) and a number of other things. It’s going to be about 6 weeks since we moved out that we get our deposit back. The only reason we didn’t take this further legally is because we just want to be done with them. Absolutely appalling.

Set up numerous viewings with various agents in Kingston. Dexters were the worst agent (by a country mile) to deal with. Zero attention to detail.

I search for my neighbour's house, which is up for sale with Dexters. It's a 2 bed terrace, so l search for 2 bed terraces in my KT2 postcode, but nothing shows up, because Dexters have failed to list it as a terrace house. So it won't be showing up on potential buyers' searches if they're looking for terrace houses! No wonder the property market in this area is so slow, the local estate agents are all numpties.

give lucy a raise; everyone else should be put back into training.

Horrible! Be careful before deal with this guys. I will give more details soon.