Agencies are hardly easy to deal with , but this one is on another level. Slow, condescending and mostly unhelpful.

Terrible customer service, rearranging viewings then cancelling them right before we were due to arrive after making plans and asking for time off work - excuses given were poor. …

I recently instructed Curchods to let out my property in Kingston. Unfortunately, the experience was very disappointing. After providing all requested documents and confirmation, I received no acknowledgment and had to chase multiple times by e-mail and phone. Days went by without any updates or clarity, even during peak September lettings season. Finally, it was only when I exercised my 14-day right to cancel that I received a response. A one-line e-mail on the same day confirming they would not proceed, with no apology or explanation. For a landlord, responsiveness and communication are critical, and sadly this was not delivered. “Proactive” is not a word I would associate with Curchods.

I want to HIGHLY NOT RECOMMEND Petermans Real Estate Agency (unfortunately I cannot with 0 stars). This is a very cheeky, greedy and irresponsible agency. I lived under a Petermans Herne Hill flat for a year, but my flatmate lived here for about 2 years and a half. Just to point out that, as the building in which we lived belongs to the Council of Southwark, there were some issues that you could only fix calling them and arranging visits with them. The first issue with the agency was that the landlord had installed a radiator in the toilet which burst. Thankfully, no one was at the flat at that time, so there were no injuries reported, but this was a negligent act by the landlord and agency. The explosion caused damaged to the bathroom, but also to the main entrance of the flat. The council came really fast, as it was reported by the neighbour, and had to break in breaking the window on the entrance, and put a wood plank where the window of the door was. The agency, for 2 years, never really pushed the council to fix the entrance (despite we did pressure both the council and the agency to do this), and was only now, when we left the property, when the agency had sent an email to the council to follow up this incident with the main door, because, of course, the house has to look nice to be rented. The second issue was the hot water. Since the explosion of that radiator, there were several problems with the hot water in the house and the heating. For the year that I lived in the flat, 9 months, out of 12, I had issues with the hot water. Sometimes I was without hot water for one or two weeks or even more, including during winter time. The agency did not take responsibility for calling the council and allowing the workers to come in and fix it, but we were told it was our responsibility, even though this was not anywhere in the contract. It was very difficult every month to arrange a visit from the council because we mostly worked outside of our house, and we had to stay for many days trying to fix the problem. The agency took no responsibility. But again, since we gave our notice to leave, they suddenly showed a higher interest in fixing this problem, as, of course, they have to ensure their property is sellable. Finally, at the end of our tenancy, this agency wanted to take from our deposit £600 to repaint the house due to scuff marks and blu tack and some made up stuff (e.g., they said we had made drill holes, which we hadn’t), so we had to reject this offer and counteroffer much less money. As they knew that what they were claiming was extremely excessive, they had to accept what we offered in the end. As you can see, money comes first for this estate agency, and people and their needs, of course come last. This is one more example of how bad is the Estate Agency sector in London.

Unprofessional, ignorant, and utterly useless. Registered a month ago for assistance in our property search. The criteria …

The adverts you get is promising. 10-16% return. It is very attractive. As a business one should know it is too good to be true. The model is they convert auctioned property bought at a very cheap price tag, convert it to a exempt accommodation by changing the structure and add rooms. It would be leased to a social housing company on long term. The property will be sold to you on an inflated price tag by at least a £100k with a promise of high return. Of course one year later the social housing company introduced by the OPA goes in to administration for not paying their rent. OPA would say not their fault. They have asked a hefty fees for the whole transaction and you do not meet these social housing providers or you don't get multiple options. Also when the social housing provider went to administration there was no help offered. So £100k down the drain and still don't have possession of our own property, I am writing this feedback to warn anyone who is looking to purchase via them. Hope it is helpful.

Review for Fine & Country Cardiff – Deeply Unprofessional and Untrustworthy I strongly advise anyone considering buying a property through Fine & Country …

We had a viewing on Saturday with Davis and Lund , turned up 10 minutes early we waited at least 25 minutes the estate agent did not turn up . I rang them only to be fobbed off with some untruths saying they were in the property the blinds were open . No they were not , the blinds were shut and would they not have stepped outside like we got out of the car to see if there was anyone there . Poor practise and if I was the person selling the house I would be fuming as it could have resulted in a lost sale .

I am extremely disappointed with this agency. My family and I lived in one of their properties for a year, and despite being good tenants and having young children– they evicted us giving us 2 months notice to leave the house.Our landlord, who had our phone number, didn’t even bother to message us ahead of time that they were selling the flat. There were no offers of help, no alternatives provided, and no consideration for our situation. We were simply told to leave, left to figure out our next steps on our own. During our tenancy, we faced numerous issues that the agency handled poorly. We had no light in the lounge for six months due to a leak, which they took an unreasonably long time to fix (6 months) the landlord offered us £20 to buy a lamp which did not adequately addressed the inconvenience that we have experienced. The house was also damp during winter, making it uncomfortable to live in. To top it off, we discovered a gas leak on our first week of move in, posing a serious safety hazard. Additionally, they will find all possible ways to deduct from our deposit, despite the fact that we have taken good care of the property and faced numerous inconveniences ourselves due to their neglect. Their lack of empathy and consideration for our family, coupled with their inadequate response to maintenance issues and unreasonable expectations during our move, is appalling. They didn't offer any alternative solutions or assistance upon eviction, showing a complete disregard for the well-being of their tenants. They were consistently working in favor of the Landlord while we were always left to bear the consequences. I would strongly advise others to think twice before renting from this agency as they clearly prioritize their own interests over those of their tenants.