I am extremely disappointed with this agency. My family and I lived in one of their properties for a year, and despite being good tenants and having young children– they evicted us giving us 2 months notice to leave the house.Our landlord, who had our phone number, didn’t even bother to message us ahead of time that they were selling the flat. There were no offers of help, no alternatives provided, and no consideration for our situation. We were simply told to leave, left to figure out our next steps on our own. During our tenancy, we faced numerous issues that the agency handled poorly. We had no light in the lounge for six months due to a leak, which they took an unreasonably long time to fix (6 months) the landlord offered us £20 to buy a lamp which did not adequately addressed the inconvenience that we have experienced. The house was also damp during winter, making it uncomfortable to live in. To top it off, we discovered a gas leak on our first week of move in, posing a serious safety hazard. Additionally, they will find all possible ways to deduct from our deposit, despite the fact that we have taken good care of the property and faced numerous inconveniences ourselves due to their neglect. Their lack of empathy and consideration for our family, coupled with their inadequate response to maintenance issues and unreasonable expectations during our move, is appalling. They didn't offer any alternative solutions or assistance upon eviction, showing a complete disregard for the well-being of their tenants. They were consistently working in favor of the Landlord while we were always left to bear the consequences. I would strongly advise others to think twice before renting from this agency as they clearly prioritize their own interests over those of their tenants.