Thank you for taking a time to leave a review. I would say that the practicalities of agents handing over keys on completion are extremely difficult, especially at present. We have 4 completions tomorrow and 7 on Friday and unfortunately we cannot possibly be at all these properties waiting for new buyers to arrive. In relation to your purchase, I think you can say the vendor left in a hurry as they felt pressured to leave when you turned up at 9am with two architects when they were trying to pack up their belongings. I feel sure the property would have been cleaned more thoroughly had the vendor been given the appropriate time to vacate their large family home. It is the client's responsibility to present the property fit for handover, not the agent. We have no control or jurisdiction over that. We worked hard to get the sale completed for you and I feel your frustration at the seller has been wrongly directed at us with this review.

Dear Sir, the comments you make are duly noted. Kind Regards, Symonds & Sampson

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind Regards Leo Lettings Manager

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind regards Leo Der-Galestanian, MARLA Kingston Lettings Manager

PLEASE DO NOT WRITE MISLEADING REVIEWS - READ THE PROPERTY INFORMATION. ALL BUYERS INCLUDING YOU ARE GIVEN A PACK. * This is NOT a HMO & Not ADVERTISED AS A HMO * The advert clearly states: "We are advised by the seller that the property is leased to an accommodation provider under c3(b) use. Please note the tenant housing provider have advised they do not require a HMO licence. Birmingham is an article 4 area. Any prospective buyer should carry out their own due diligence prior to proceeding." * You were sent a pack with all the information the link to BCC website confirming this is not considered a HMO and no licence required. https://www.birmingham.gov.uk/info/20054/local_plan_documents/1933/city-wide_article_4_direction_relating_to_houses_in_multiple_occupation_hmos/2 As an agent we go above and beyond to ensure all "material ifnromation is provided. If you chose not to read that that is not us being misleading.

Hi Kate we have no record of Kate Eccleston - If you have a property with an old board please email enquiries@theopa.co.uk. Many thanks.

**FALSE / MISLEADING REVIEW ALERT** **Posting fake reviews is prohibited under UK consumer protection legislation** The statements made in this review are false and misleading. OPA provides a comprehensive Buyer Information Pack for every property we market, containing all material information available relating to the property. Relevant information is also clearly stated within the property advertisement. Where a property is operated as a House in Multiple Occupation (HMO), a copy of the HMO licence will be made available for prospective purchasers to inspect prior to proceeding. Where planning permission or a HMO licence is required, this information is disclosed. Conversely, where planning permission or a HMO licence is not required, no such documentation will exist and therefore cannot be provided. OPA takes compliance and transparency extremely seriously and encourages all purchasers to carry out their own due diligence, supported by their solicitor and professional advisers, before committing to any purchase. If you are a genuine customer and believe any information provided by OPA was inaccurate, please contact us directly so that we can investigate your concerns. If this review has been posted by an individual who has not had any dealings with OPA, we would remind them that publishing false and damaging statements about a business may constitute defamation and/or malicious falsehood. Furthermore, posting fake reviews is prohibited under UK consumer protection legislation. The UK's competition regulator, the Competition and Markets Authority (CMA) has powers to investigate and take action against fake reviews and review manipulation. We have reported this review to Google and reserve all rights in relation to the publication of false and misleading allegations. OPA – The Online Property Agency