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Curchods Kingston upon Thames

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Not had any real need of their services

Reply from agent

Thanks Sammy, hopefully we can help you in the future

3.00 /5

Anthony Athanasiou's complaint (3 months ago) about Symonds and Sampson's negotiation practice appears unfounded and may indicate lack of understanding of the conveyancing process: 1. Estate agents are legally obliged to pass all offers to vendors and it is the vendor not the agent who decides which offer to accept. 2. A property remains on the market and open to better offers unless/until a buyer evidences their commitment and ability to purchase. For example, they might pay for a survey and local authority searches and/or make a substantial reservation deposit to the vendor's solicitors to be held in trust until completion of the sale. If you did any of these things before your offer was rejected for a better one you have cause for complaint: If not, it sounds as if Symonds and Sampson did their job correctly and offered you the chance to match/exceed a higher offer but you could or would not do so.

3.00 /5
Reply from agent

Thanks David

3.00 /5

Pretty OK service but way too many documentations, proofs and outright inaccessible places to rent. Rent-wise, they always push for higher rent price as others might take it. Landlords were always friendly, helpful and returns most of your deposit.

3.00 /5
Reply from agent

Dear Dan, We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us 020 8546 6800, we regret to hear that your experience with us was not a more positive one.

3.00 /5

Ok, but are not as good as they were when they were lord's, ie before bought by curchods. For my part of Kingston they are a spent force

Reply from agent

Good morning Mr Leonard, I am sorry you felt the need to post this review shortly after we completed an appraisal of your property, which we followed up in writing the following morning. I did call you and left a message to discuss the matter but have not heard back from you. I feel the comments are totally unjust as we have a huge amount of properties in your part of Kingston which are currently under offer, many at or above asking price. If you wish to discuss things further I am happy to do so. Scott Carson, Branch Manager

2.00 /5

There is a property advertised on their site that my husband and I have been interested in. Was happy to pay the exclusivity fee but after reading the reviews, I will let this one pass. Thank you to all who have shared their experience, I do believe the reviews are genuine and seeing how OPA respond to their reviews in a defensive and unprofessional way, is confirmation that this would not be a good business deal.

2.00 /5

Wasn't overly happy with the service - was having to chase responses to my correspondence. Curchods made decisions without consultation which would have delayed completion. Not great - wouldn't use them again.

Reply from agent

Dear Jean, I am so sorry to hear that you were unhappy with the service that you received from us. We always strive to offer excellent communication to our customers and we receive lots of very positive feedback from happy customers. That said I will take steps with the team to improve our service levels moving forward. Thank you for your feedback.

2.00 /5

I had really bad experience with their lettings at the end of the Tenancy.

Reply from agent

Symonds & Sampson welcome feedback from clients. Please note however that matters relating to the end of your tenancy will be addressed through the relevant deposit scheme resolution process.

Contact details
Sales Phone:

020 8546 6800

Sales Email:

kingston@curchods.com

Lettings Phone:

020 8546 6633

Opening hours

Unknown

Address

56-58 Wood Street, Kingston Upon Thames, Surrey, KT1 1UW, UK, KT1

About

Our estate agents in Kingston upon Thames specialise in the sales and letting of residential properties in Kingston upon Thames, Surbiton and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Kingston upon Thames. Our office also houses a dedicated lettings team on the first floor. Our Kingston branch is headed up by Branch Manager, Scott Carson, who began his estate agency career some 25 years ago. Scott says his success is based on hard work, commitment, and excellent training and development. He comments: “I have successfully managed a number of estate agency branches including Richmond, Esher and now Kingston. I pride myself on my positive ‘can do’ attitude to provide great customer service and make moving house as hassle-free as possible for our clients, ensuring that they continue to return and recommend me. I have moved house numerous times in the past 25 years as my family has grown and therefore know first hand what clients want and need!” Curchods Kingston upon Thames was recently awarded ‘Gold Winner’ for estate agent in Kingston upon Thames at the British Property Awards 2024 – an independent industry award which focuses on customer service. Kingston Lettings Manager Leo Der-Galestanian started in the Lettings Industry at the age of 23 in 2005 and over the years has built up valuable first-hand experience which he uses to advise our Landlords and Tenants on the processes, legalities and potential pitfalls when renting out their homes or investment properties.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available