Northwood cannot trace your name anywhere in our system and therefore are unable to explore this any further. Also you left no indication as to what your issue is.

Hello Anil, thank you for taking the time to review our business. I have now looked into your comments, and have found that as we had received an offer on the property you wished to view, which was accepted, we immediately called 5 people including yourself, who had requested viewings to cancel the appointments made. We have since called the other five again to check they had received the messages in time and they were all satisfied with our actions/service. I am not sure why you didn't pick up the message. We make it a priority to cancel any appointments as quickly as we can in these circumstances. We are sorry that you felt the need to give us a negative review. If you wish to discuss further please let us know. Regards Anne Pearce, Northwood

Hello Roshan, I have looked into this case after reading your comments above regarding the way your application was handled by Northwood. Without going into details here, we have by law to ensure the Right To Rent criteria are followed to the letter and that the Landlord is happy with every aspect. Unfortunately, any application can only be judged upon in its entirety and this can sometimes take time and must be approved by the landlord. Apologies that your application was rejected in this instance but we never make overt promises that an applicant can attain a property prior to this process. We have returned your deposit and all the paperwork. We are extremely sorry that this has caused you disappointment and we wish you the best for the future.

Artur, as you know from the phone call we had today, 15th December, the refund has been made to you as promised and as our processes at Northwood demand. The property you applied for is not managed by Northwood, we simply find a tenant for the Landlord. This particular Landlord made the decision about who to offer the property to as there were two applicants. We are extremely sorry that we were unable in this instance to secure a property for you. We would of course be happy to contact you if another property comes up that might suit your requirements.

Hello Sam, we are sorry that you felt you had to complain. As always we investigate negative comments and in this case have found that after you had put a deposit down on a property, unfortunately, our Landlord asked us to withdraw the property as his tenant had decided to stay. We had no choice but to cancel your viewing and refund your deposit. We attempted to book an alternative viewing on a Saturday as requested, but the tenant had guests all weekend and didn't want viewings. In the current climate of high demand for rental property, occasionally a previous viewer may call to place a deposit and we cancel all further appointment to avoid wasting clients' time. We try to be as flexible as possible for our clients and would welcome any further requests to view from you.