Hello Lloyd, I understand your frustration and can assure you that we have looked in to the matter further, as here at Northwood we always try to be as fair as possible when mediating disputes. In this case, there are certain legal obligations within procedures that we must follow as a responsible agent regarding your complaint to ensure that we act in compliance with the law. At this stance I'm afraid that we are unable to go any further with your complaint as we previously explained. Having said that we are always open to further discussions with you should any new occurrences arise and will be willing to investigate any new issues further.