Unfortunately - this estate agent does nothing to improve the image of their profession. On calling to arrange a viewing, I was made to feel as if I was wasting their time by calling in. I put that down to the agent being unaware of her unfriendly tone. Once the viewing was booked, I called to confirm on the day before. Again, they obviously have no value for the potential buyer as I was not contacted to say the property was under offer. No message, no call and when I challenged the agent, they just repeated that the message was left. When is this profession going to understand that they need to add service and value to what they do? With the emergence of technology and access to so much information; it's only a matter of time before they will not be needed at all!!!