I have enjoyed 8 years of consistently great service from Northwood for both of my High Wycombe properties. They are a dedicated family team, backed up by very capable and diligent staff. Highly recommended.

I would have no reservations whatsoever in recommending Northwood to other Landlords, and I have done so already. The speedy and personalised service is something that has been missing in letting agencies for a while. The sense of care and reliability is very important.

I'm sorry to see the other review on here, and in contrast I used Northwood to let and manage my property for 7-8 years finishing in Feb 2014. I found Mark and David to be straight talking and honest with their appraisal. Each time a tenant gave notice a new tenant was found with efficiency. I had one tenant who ran into major financial difficulties through no fault of her own and their rent guarantee scheme saved me literally thousands of pounds.

Found them fair and easy to deal with.

OK...

Not a great experience with this estate agent.

Stayed in a property managed by Northwood just for a year. Promises were made before I moved in during the viewing stage that things would be cleaned, new electric radiators and other repairs would be done before I moved in as they were keen to get in a new tenant. Tenancy was agreed based on promises made. However on the day I moved in, none of what had been promised had been fulfilled. I had to chase for weeks just to get new radiators as the existing were not functional. Regardless of me having two small children in the home, only me pushing them continuously got the matter resolved. I did not receive any compensation for the use of a portable electric heater which pushed up the electricity bill. Furthermore, other issues arose in terms of plumbing I.e. leaking taps ect due to age which is fair. Again when getting in contact with the agency I had to continually chase to get the repairs completed. This disappointment was compounded when the plumber of choice completed only part of the agreed repairs they were instructed to complete. Again I chased and chased and chased to no avail. Lastly, I also mentioned that the toilets had started leaking. I received no response on the matter until weeks later. The response I received stated that the engineer was away and when they came back from holiday they will look into the problem. I received no further communication two months from that point and ended up paying for the repairs out of my own pocket. At that moment I choose to leave at the end of the tenancy as my children were settled and gave up on trying to help the landlord keep up with any on going maintenance. I would not recommend this company either for renting or buying. They took advantage of the fact that I was desperate for a property at the time, and gave false promises to tie me into a contract, knowing fully well they did not aim to keep them. Northwoods poor lack of communication, poor execution of promises and unfair charges at the end of tenancy for issues which were out of line compared to how I received the property show they are company with no integrity. These choose to charge me for issues regardless that I left the property in a better condition than I moved in. I am in the market for buying a property now but I would never use their service going forward. Honesty is not in their vicinity.

Didn't deal with my complaint as promised. Certainly would view their contacts for rental very carefully

Unfortunately there is no option for 0 star review! My wife was told by email you cannot find keys of the property based on information about income and there is no viewing available for a flat. Next day, I present my self with bit more income customer and with different name (non-foreign) and keys are miraculously there all ready for viewing!! You should be ashamed of yourself and I hope my review will be noticed by people who will stay away from your company and this outstanding “customer service”! And please spare me your investigations and writings back and forwards. Really, I don’t require any other information or assistance from you!